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Member Service Advisor

YMCA

Minneapolis, MN

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JOB DETAILS
SALARY
SKILLS
CPR Certification, Computer Maintenance, Computer Skills, Computer Systems, Customer Experience, Customer Support/Service, Defibrillator, Diversity, Emergency Response, First Aid, High School Diploma, Interpersonal Skills, Leadership, Lift/Move 40 Pounds, Marketing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Operational Support, Organizational Skills, Problem Solving Skills, Process Improvement, Sales, Team Lead/Manager
LOCATION
Minneapolis, MN
POSTED
2 days ago
Description

The Dayton YMCA at Gaviidae is seeking a Part-Time Member Service Advisor with evening availability to oversee front desk operations, support member services staff, and deliver an outstanding experience for every member and guest.

The salary for this position starts at $17.00 hourly. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

1. Job Summary:

The Member Service Advisor assists the Membership Director to provide strong leadership at the front desk in order to ensure the overall delivery of excellent customer service to all members, participants, and guests. The Member Service Advisor assists the Front Desk Manager in recruiting, staffing, training, and supervision of the membership team and handles the day to day operations of the member services desk.

2. Essential Functions:
  • Play a leadership role in providing excellent customer service to members and staff.
  • Provide work direction for part time member service staff.
  • Perform the day to day operations of the member services desk to ensure that operations run smoothly. This may include processing memberships and registrations, assisting with tracking, retaining, and contacting current and new members, managing comment cards, updating bulletin boards, ordering and maintaining adequate supplies, maintaining the membership computer system, assisting with financial assistance and special events, providing facility tours, and responding to member's questions and concerns.
  • Assist in implementing marketing initiatives for membership and all branch programs as needed.
  • Work closely with the Membership Director on continual process improvement for front desk operations and ensure financial integrity for members.
3. Relationships:

The position reports to the Membership Director who reports to the Executive Director. The incumbent works closely with the Membership Sales Advisors, member service staff, YMCA members and program participants. The incumbent assists in supervising the part time member service staff.

4. Qualifications:

Required
  • High School Diploma/GED
  • Minimum of 1 years experience in customer service or related area
  • Certifications required within 30 days of hire: CPR/AED, and First Aid
  • Knowledge of cash receipting
  • Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint
  • Demonstrated problem solving, interpersonal and organizational skills
  • Must be self-directed, motivated, and creative
  • Willingness to work with people of diverse backgrounds
5.Work Conditions:
  • Provide backup for the Membership Sales Advisors in touring prospective new members.
  • Perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time.
  • Ability to respond to emergency situation in a calm and efficient manner.
  • Ability to work in a fast paced and changing environment.

6. Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from branch representatives in completing projects or performing duties deemed necessary for the branch or Association success.

About the Company

Y

YMCA

With an operating budget of $50 million, the YMCA of Metropolitan Washington operates 17 facilities in the District of Columbia, Maryland, and northern Virginia, employs over 1,500 employees and impacts the lives of more than 200,000 youth and adults each year. A leader in innovation, the YMCA of Metropolitan Washington has made an impact in advancing health and education initiatives and strengthening the communities we serve. Picture your next career move to the YMCA of Metropolitan Washington, joining one of the largest charity organizations in the country, where the expectations are high and where you can make a real difference in driving results. If your next career move includes leaving a legacy, then consider your future with the YMCA of Metropolitan Washington!

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Nonprofit Charitable Organizations
FOUNDED
1844
WEBSITE
https://ymcadc.org