The Member Care Specialist role is onsite in Fort Wayne, IN, supporting members with questions and issues related to various portal applications such as the member portal, Mobile Assistant, and Market Savings Builder.
Hours are Monday through Friday, 10:30 am to 7:00 pm, with minimal travel for training and biannual markets.
Key responsibilities include answering member calls and emails, troubleshooting portal errors, supporting application administration, escalating issues, generating reports, testing updates, and training users.
Qualifications include a high school diploma, PC proficiency, Microsoft 365, internet skills, and experience in support or training roles.
Skills required are good communication, organization, patience, problem-solving, and multitasking. Preferred skills include excellent phone communication and database knowledge.
Benefits offered include medical, dental, vision, paid time off, profit sharing, bonuses, retirement options, education reimbursement, and career growth opportunities.
Our culture values individual worth, professional development, and authentic relationships, aiming to serve others and help members succeed.