melin Retail Store Manager - Waikiki

Store Manager

At melin we believe that with more thought, time and care invested into how we make our products that we can actually extend the life of our hats and the adventures we take them on. We are looking to expand our internal family and are seeking one incredible human capable of excellence in a fast-paced work environment and eager to join an elite, yet small team of "A players".

The Store Manager will be responsible to leading and coaching the store team to provide the highest level of connection and focus to each guest that enters a melin store. To always put the team and guest first, and work to build a lifelong relationship with each melin guest and the melin brand. In addition, the Store Manager will be responsible for opening and closing the store, handling operational procedures, inventory management, managing the POS system, hiring and training staff, scheduling, and overall upkeep of the store while providing exceptional customer service and fostering a team environment. The Store Manager should have scheduling flexibility, excellent management skills, customer service orientation, and problem-solving abilities.

Areas of Responsibility

Operations/Sales/Customer Service:

• Partner with Store Manager to manage the store financials by driving sales through a premium guest experience, coaching best in class sales experts, and running an effective operational system that aligns with the melin Culture and Retail Operating Principles.
• Manage and execute store product flow, back of house operations, supply needs, and daily store maintenance.
• Assist the Store Manager with staff hiring, onboarding, and training.
• Deliver and demonstrate strong interpersonal and communications skills both verbal and written, strong independent work ethic, excellent time management skills, and organizational abilities.
• Assist and support Store Manager with store marketing event activations.
• Execute seasonal floor sets/visual merchandising directives within the store and maintain visual standards and brand image daily.

Product Knowledge:

• Be the product expert, understand the customer needs, share your product knowledge and guide our customers to product selections that meet their needs.
• Exhibit deep and extensive product knowledge to support all client inquiries, questions, and concerns; maintain consistent awareness of the competition and what melin brings to the market. Be an expert on melin's product lines, current fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
• Consistently share your product knowledge with staff, provide coaching relating to product and selling techniques in order foster productivity among the store team.
• Consistently provide a positive, outgoing, high energy, entrepreneurial, sales focused attitude.

POS Expert:

• Manager POS issues. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.

Manage Staff: 40%-50% of your time:

• Lead by example, support, and train the melin premium guest experience.
• Motivate and inspire staff by approaching the sales floor each day with enthusiasm and outgoing stoke. Lead by example in everything you do.
• Assist Store Manager to manage the store team including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
• As an Assistant Store Manager, you will be asked to open/close the shop on your own.
• Assist Store Manager to manage staff schedule, to include but not limited to time off, coverage swaps, daily breaks and lunches, cover schedule gaps as required.
• Assist and support Store Manager to manage employee relations, conflict, and resolution.
• Assist Store Manager with performance check ins with staff in accordance with the corporate calendar.

Inventory: 20% of your time:

• Properly merchandise and re-merchandise all items in the store when needed.
• Assist Store Manager to manage store inventory, monthly cycle counts, restocking product and receiving new product.
• Assist Store Manager to identify holes in shop inventory and place fill in orders to bring stock to correct inventory levels.
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs.

Events/Marketing: 10%-15% of your time:

• Support and assist with all store events, required to be present for all events unless otherwise approved by your manager.
• Be respectful, professional, and responsible for the promotion and marketing of all store events.
• Assist Store Manager to conceive, execute and manage at least 1 event per quarter that is unique to the flagship location.

Goals:

• Lead the sales team in its goal of giving such great Customer Service that customer loyalty is built and customers are inspired to tell other people (or the internet) about how great their experience was
• Constant tactile and process improvements to our overall Sales/Customer Service approach, help build melin into a better version of itself.
• Create the most unique and interesting retail store that speaks to what melin has stands for.

What we offer:

• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• Flexible work schedule
• Snack/beverage reimbursement up to $100 / month
• Bonus Program eligibility
• Team building events and paid community service opportunities.
• Medical, Dental, and Vision benefits
• Company paid Life Insurance
• 401k with employer match in accordance with plan guidelines
• Paid Time Off accrued annually

We are looking for someone with the following skills and qualifications:

• Minimum of 2 years retail experience, 1 year of management experience.
• College degree is a plus, but retail experience and results go a long ways.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated leader with strong entrepreneurial skills.
• Innate guest centric mindset.
• Shows elevated communication skills and can tailor style to suit the audience.
• Willing to take on store manager responsibilities in absence of the store manager.
• Can smile and bring a fun and positive energy to the store team and understands the value of and how to create a culture that encourages collaboration, teamwork and service towards staff and guests.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch-cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.