Medicare Counselor

Job Title: Medicare Counselor

Status: Non-Exempt Reports

To: Senior Services

Manager Supervises: No

One Location: Access to Healthcare Network – Reno Office

About Access to Healthcare Network (AHN)

Access to Healthcare Network (AHN) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

JOB PURPOSE

The Senior Services Medicare Counselor provides advanced counseling, education, and case management support to Medicare beneficiaries, with a focus on resolving complex issues through the Senior Medicare Patrol program. This role ensures individuals receive accurate, up-to-date Medicare information and guidance to make informed healthcare decisions. The position is responsible for managing and documenting cases, assisting beneficiaries and advocates in understanding benefits and plan options, and delivering outreach and educational presentations across Northern Nevada. Regular travel is required to support in-person counseling and community engagement, with increased travel during the Medicare open enrollment period.

KEY RESPONSIBILITIES

Duties and responsibilities

• Assist beneficiaries and advocates in understanding Medicare benefits and options.
• Provide unbiased guidance in selecting appropriate Medicare plans.
• Educate beneficiaries, families, and caregivers on Medicare benefits and fraud prevention.
• Research and resolve complex Senior Medicare Patrol (SMP) cases.
• Deliver presentations and training to community partners and the public.
• Demonstrate compassion and professionalism when working with seniors, individuals with disabilities, and diverse populations.

Advocacy & Partnerships

• Advocate for consumers and their families when working with service providers and agencies.
• Serve as a reliable resource on long-term services and supports.
• Build and maintain collaborative relationships with community partners across public and private sectors.
• Support volunteer training, including shadowing, database entry, and responding to questions.

Documentation & Compliance

• Document all client interactions, services, referrals, contracts and outcomes in required database systems.
• Ensure documentation is timely, accurate, and compliant with program standards and HIPAA requirements.

Outreach & Service Delivery

• Provide Medicare counseling services in person, by phone, or via email at approved locations.
• Conduct off-site outreach to meet client needs.
• Participate in outreach, marketing, and community education events.

Professional Responsibilities

• Maintain working knowledge of AHN programs, systems, and required databases.
• Communicate effectively with supervisors and internal departments.
• Attend staff meetings and supervision sessions.
• Flexibility to accommodate department-determined work schedules, which may change based on operational needs.

QUALIFICATIONS

Education & Experience

• Bilingual (English/Spanish) – Preferred.
• High School Diploma required; Bachelor's degree in social work, public health, psychology, or a related field preferred.
• Must obtain Medicare Assistance Program Level II Certification within 3 months of hire.
• Minimum of 1 year of experience in Medicare and/or health insurance billing, or related field.
• Proficiency in Microsoft Office and database systems.
• Experience working with seniors, people with disabilities, and/or diverse populations preferred.
• Valid driver's license and ability to operate and AHN company vehicle as needed.
• Must adhere to HIPAA regulations.

WORK ENVIORNMENT

• The noise level in the work environment is usually moderate, and the employee usually works in a climate-controlled office environment
• Ability to sit for extended periods (computer or vehicle) and stand for up to 3-6 hours per day.
• Be able to withstand hand/wrist deviation and repetition
• Ability to lift and carry up to 30 pounds on a regular basis.

The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.

FUNDING CLAUSE

This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.

As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply.

Benefits:

• Medical Insurance & Vision provided at no cost to the Employee
• Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
• Dependent Care Flexible Savings Account (FSA)
• Low-cost health insurance options for your dependents
• Dental Insurance
• Free Life Insurance and Long-Term Disability
• Voluntary Ancillary Benefits
• 4 Weeks Paid Time off in your first year
• 14 Holidays
• Bereavement Leave
• 4 weeks Paid parental leave
• Tuition Assistance and more!

Required to pass a background check through the State of Nevada