Medical Transcript - Lab Customer Service - 24 hrs - Afternoons -

This position does not involve any testing!

Shift: 6pm - 2:30 am (3 days/wk) with alternating weekends.

GENERAL SUMMARY

Using highly specified standard work, accessions anatomic pathology cases by typing clinical history into information systems, and printing cassettes. Triages and tracks a variety of cases and materials. Must be able to transcribe Pathology reports using laboratory information systems with a high degree of accuracy. Requires rapid data entry with good spelling and grammar, proofreading for accuracy and completeness, and follow-up as needed with customers for missing information. Candidates must have the ability to code diagnoses into the Lab and patient information systems.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Accession surgical cases that arrive in the Pathology laboratory by routine referral, as well as outside surgical pathology consults and occasionally outside autopsy reports. Preparation includes typing demographics from surgical request forms from OR or clinics, typing clinical history, assigning pathologist, entering billing information, making corrections, typing addendums, revising and correcting reports.

2. Collate and transport slides and reports for members of the Pathology staff.

3. Print surgical batch and discard logs.

4. Triage and track specimens. Rehabilitate specimens if necessary and call to obtain any missing information. Participates in process improvements to track and reduce defects.

5. Receive and screen phone calls in a polite and helpful manner and following policies on the proper method for release of information.

ADDITIONAL DUTIES

• Calling critical lab values
• Troubleshooting order and specimen defects
• Working with all laboratory sections regarding all pre- and post-analytic processes and issues
• Team members will work with customers to resolve defects and answer questions regarding laboratory test requirements and operations
• Customer service skills and clinical laboratory experience is necessary for this role

EDUCATION/EXPERIENCE REQUIRED

1. Requires a high school diploma or GED.

2. Must demonstrate proficiency in accurate and rapid data entry with good spelling, grammar, and proofreading skills.

3. Competency to learn and use information systems and dictating equipment.

ADDITIONAL INFORMATION

Organization: Henry Ford Hospital - Detroit Main Campus Department: Lab Support Services Shift: Variable Union Code: Not Applicable