Medical Technician (On-Call)

HealthRIGHT 360 gives hope builds health and changes lives for people in need by providing comprehensive integrated compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. This is a union eligible position.

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Prototypes is one of the nations leading behavioral healthcare providers and is a prototype for such organizations. Prototypes Womens Center in Pomona is a 180-bed residential facility tailored specifically to women, including those who wish to involve their children in their journey to recovery. Our program aims to assist women in maintaining their progress in overcoming co-occurring disorders through a wide range of supportive services. Children can foster a secure attachment with their mothers in a secure setting while also accessing mental health support and educational assistance. Our interdisciplinary team of professionals provides comprehensive treatment for substance use disorders and mental health, parenting educational, and life skills courses. Treatment can range from 60 days to 6 months.

The On-Call Medical Technician (Med Tech) is an in-person role that supports a multidisciplinary team to ensure effective client care in line with HealthRIGHT 360s mission. Med Tech supervises clients during medication lines, withdrawal management, and free time, provides crisis intervention and stabilization, and assists with self-administered medications. They also coach clients on managing health conditions, attending medical appointments, screening common infections, and triage medical complaints following established protocols.

KEY RESPONSIBILITIES

Direct Service

• Assist with assessment, intake, transition, and discharge of clients entering and exiting the withdrawal management unit.
• Monitor clients progress in withdrawal management and maintain strong communication with the medical team.
• Provide alcohol and drug counseling and support, maintaining appropriate and ethical boundaries with all clients, monitoring client conduct, recording client activity, and informing the treatment team of potential concerns.
• Provide medical and behavioral crisis intervention and triage clients as needed within the scope of practice.
• Demonstrate strong crisis intervention and client stabilization skills.
• Monitor the medication line and observe clients medication self-administration.
• Document clients medication self-administration with accuracy.
• Collect, organize, and report results of daily urinalyses.

Facility Operations

• Act as a liaison for removal of biohazardous waste.
• Maintain stock of OTC medications and First Aid supplies.
• Perform periodic facility checks to ensure and maintain the safety and security of the facility.
• Complete detox rounds and behavioral support rounds at 30-minute intervals and document each round accurately.
• As needed, assist with duties of checking in visitors and monitoring visits, ensuring clients sign in and out with a valid pass, monitoring clients when they return from off-site passes, and checking all bags upon entering the facility.
• Sign emergency passes when the primary counselor is out of the office.
• Maintain supplies for urine and oral fluid drug testing and ensure Chain of Custody for all positive tests.
• Answer telephone and respond to inquiries regarding withdrawal management services within 24 hours.
• Document all medical documentation, including but not limited to: • Centrally Stored Medication and Destruction forms • Medication Self-Administration forms • Controlled Substance logs • Shift-to-Shift Count forms • Discharge Medication forms
• Ensure all medical documentation received from clients is uploaded into the electronic healthcare record and communicates to appropriate staff.
• Maintain compliance with the due dates for all clinical documentation.
• Write and complete all progress notes within 72 hours of service delivery.
• Document all client UAs using the UA form and a progress note.
• Complete withdrawal management paperwork.
• Document withdrawal management rounds and behavioral support rounds every 30 minutes.
• Document client updates and incidents in the facility log daily.
• Complete same-day incident reports.

Administration and Other Duties

• Attend the required training and meetings.
• Complete all assigned training in a timely manner.
• Communicate collaboratively with all members of the behavioral health team, including medical, mental health, substance use disorders, and other staff.
• Seek consultation when encountering new and/or high-risk medical or clinical circumstances.
• Coordinate with referral sources for warm hand-offs to and from the program.
• Consult with prescribing providers on behalf of the Addiction Medicine Team (AMT).
• Arrange work schedule according to program needs.
• Perform other duties as assigned.

QUALIFICATIONS

• Education: High school diploma or equivalent required. Bachelors degree in Social Work, Psychology, or related field preferred.
• Certification or Licensure: Medical Assistant, Medication Technologist certification from an accredited agency (CCBMA, AAMA, AMT, NCCT, or EMT certification in California) strongly preferred. Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Experience: Preferably a minimum of two years of experience working with clients in substance abuse treatment, relapse prevention, and recovery in a residential or withdrawal management/detox setting.
• Background Check: Must complete a background check and livescan.