Medical Technician OHIO

At AIB, we’re more than just a healthcare organization –we’re a team on a mission to help people regain their balance, confidence, and quality of life. For over 32 years, we’ve been a global leader in diagnosing and treating dizziness, vertigo, and balance disorders. Our groundbreaking research and cutting-edge clinical protocols are trusted by top ENTs, neurologists, hospitals, and health systems across 39 states.

With 450+ physicians at 150 locations, we’re making world-class balance care accessible to more patients than ever. If you’re looking for a hands-on, entry-level rolewhere you’ll learn from the best and make a real impact –we want to hear from you!

Start your career with AIB and be part of something bigger.

Position Summary

The OtoTechis AIB’s most important role as they directly interact with our patients and clients. Our OtoTechs perform AIB balance testing within our balance diagnostic clinics located inside our ENT or Neurology client offices.

We’re looking for someone who thrives in a structured, routine-driven environment and brings a strong sense of stability and dependability to their work. You should take pride in being highly reliable and maintaining professionalism in every interaction—with patients, clinical staff, and colleagues alike.

The ideal candidate is obsessed with delivering exceptional customer service and goes above and beyond to ensure each patient feels heard, cared for, and respected. A natural sense of kindness and empathy is essential, as is a sincere commitment to creating a positive and supportive experience for everyone who walks through our doors.

Key Responsibilities:

• Deliver outstanding patient and client service within our clinics.
• Maintain a high level of attendance and punctuality.
• Demonstrate a strong adherence to routines and protocols, contributing to a high standard of clinic operations.
• Communicate effectively with patients and team members, handling any interpersonal conflicts professionally and with emotional intelligence.
• Exhibit kindness and resourcefulness in addressing patient needs and clinic demands.

Qualifications:

• 1 year of patient care experience required.
• Associates degree is preferred.
• Past work history as EMT, Emergency Responder, Military, CNS, LPN, CMA or other medical extender work or training is preferred.
• Bilingual: Not required
• Experience working with computers; troubleshooting –enjoys working with new technology.

Desired Attributes:

• Customer obsessed (highest priority): Goes above and beyond to ensure every patient receives an exceptional experience.
• Team-oriented / strong cultural fit(second priority):Demonstrates strong communication, accountability, and teamwork while contributing to a collaborative, people-first clinic environment.
• Routine-driven: Thrives in a structured environment and finds satisfaction in consistent, repeatable workflows.
• Stability-oriented: Values long-term job stability and brings a calming, dependable presence to the team.
• Highly reliable: Shows up on time, follows through on responsibilities, and can be counted on in any situation.
• Professionally composed: Maintains a polished, respectful demeanor in all patient and team interactions.
• Kind and empathetic: Brings warmth and compassion to their role, creating a welcoming environment for patients and colleagues alike.

Expected Outcomes:

• Commitment to a minimum tenure of 3-5 years with the company.
• Achieve or exceed attendance, patient count, and customer satisfaction targets.
• Contribute to a supportive, well-organized clinic environment through consistent adherence to company standards and patient care protocols.

Benefits:

Comprehensive Health Care benefits/coverage
401K with company match
Paid time off
AIB is a smoke-free environment and an Equal Opportunity Employer (EOE)
Background check required