Medical Team Manager, Medical Assistant Experience

About This Role

Care Team Manager (Medical Assistant) exists to lead and support Medical Assistants while ensuring workflows run smoothly and care is delivered efficiently, accurately, and with compassion. This role serves as a critical bridge between care teams and operations—helping create a seamless, organized, and high-quality experience for every member.

In this role, you will:

• Lead and develop a team of Medical Assistants, providing real-time support, coaching, and guidance
• Partner closely with providers and care teams to ensure coordinated, efficient, and patient-centered care
• Help keep care delivery running smoothly by identifying gaps, removing friction, and improving workflows
• Directly impact member experience by ensuring care is timely, accurate, and easy to navigate

This is a hands-on role for someone who:

• Enjoys developing people and helping teams stay organized and effective
• Thrives in a fast-paced, evolving, and highly collaborative environment
• Is comfortable balancing day-to-day team support with process improvement and problem-solving
• Takes ownership and follows through
• Wants their work to make a meaningful impact on both team performance and member care

What You’ll Do

In this role, you will:

• Lead and develop Medical Assistants through hiring, training, coaching, and ongoing support
• Coordinate care by partnering with providers, case managers, and care teams to ensure a seamless member experience
• Optimize operations by identifying inefficiencies and implementing scalable solutions
• Standardize workflows, SOPs, and documentation practices to improve consistency and quality
• Support escalations by stepping in on complex or sensitive cases requiring leadership oversight
• Drive accountability by monitoring performance metrics and ensuring consistent team output
• Collaborate with Claims, Care Logistics, Customer Success, and other cross-functional teams

A strong performer in this role is known for:

• Leading with empathy while holding high standards
• Simplifying complexity and removing barriers for both team members and patients
• Using data to inform decisions while staying focused on people
• Consistently improving team performance and care delivery

How Success Is Measured

Success in this role is measured by:

• Team performance, engagement, and development of Medical Assistants
• Consistency and quality of care support delivered to members
• Improvements in workflow efficiency and operational effectiveness
• Timely resolution of escalations and complex cases
• Effective collaboration across clinical and operational teams

What We’re Looking For

We’re looking for someone who:

• Certified or Registered Medical Assistant (CMA/RMA) required
• 3+ years of experience in a medical setting
• 2+ years of leadership or supervisory experience
• Proven ability to coach, develop, and lead teams
• Strong understanding of clinical workflows and patient coordination
• Excellent communication and problem-solving skills
• Comfortable working in a remote, tech-enabled environment
• A people-first mindset with a passion for helping others
• Must be based in the Phoenix, AZ area or able to reliably commute to an in-person work environment.

Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn

• Salary: $70,000-$80,000 per year
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing
• This is an in-person position located in Phoenix, AZ

Ready to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.