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Medical Support Assistant

Spectrum Healthcare Resources

Vancouver, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Clinical Support, Communication Skills, Consulting, Customer Support/Service, Data Quality, Department of Veterans Affairs, Electronic Medical Records, Establish Priorities, Federal Government, Healthcare, Medical Assistance, Medical Office Administration, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Patient Care, Plan Meetings, Presentation/Verbal Skills, Team Player, Time Management, Typing, Writing Skills
LOCATION
Vancouver, WA
POSTED
30+ days ago
Medical Support Assistant




ID

2026-24839


Category

Specialty Technicians - Medical Assistant


Facility

VA - Washington - Portland Health Care System - Vancouver Campus


Job Description




Spectrum Healthcare Resources has an exciting Potential opportunity and is seeking a dedicated Medical Support Assistant (MSA) to support the Department of Veterans Affairs in Spokane, WA.

This position plays a vital role in ensuring Veterans receive timely access to care while delivering exceptional customer service in a mission-driven healthcare environment.

Monday-Friday | PTO & Sick Time | Federal Holidays off | Medical, dental, vision, 401k

As a Medical Support Assistant, you will serve as a key point of contact for Veterans, helping coordinate appointments, manage consults, and ensure smooth clinic operations.
What You'll Do

Serve as the initial point of contact for Veterans, families, and visitors

Schedule appointments and manage clinic access using VA electronic systems

Maintain and monitor Electronic Wait Lists, consults, and recall lists

Assist Veterans with scheduling and care coordination

Provide timely and professional phone support

Communicate clearly with clinical staff to support patient care

Resolve patient concerns and escalate issues when necessary

Maintain accurate patient information within electronic medical records

Customer Service Standards

Deliver respectful, courteous service to Veterans and staff

Address concerns promptly (initiate within 24 hours)

Assist patients in making informed healthcare decisions

Maintain professionalism and confidentiality at all times

Promote a positive image of the VA mission and team

Qualifications

U.S. Residency required

High School Diploma or GED

Strong written and verbal communication skills

Typing speed of 50 WPM or higher

Proficiency with Microsoft Office (Excel preferred)

Experience working with electronic medical records

Knowledge of medical terminology preferred

Ability to prioritize tasks and work independently

Why Join Spectrum Healthcare Resources

Mission-driven work supporting America's Veterans

Competitive compensation

Full-time opportunity with stability

Collaborative and professional healthcare environment

Opportunities for growth within federal healthcare programs

If you're passionate about helping Veterans access the care they deserve, we encourage you to apply today.

For More Information Contact:

Laura Hatcher

314-744-4156

Laura_Hatcher@spectrumhealth.com

Company Overview:

At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission.



EOE/Disabled/Veterans


Location : Location




US-WA-Spokane


Recruiter : Full Name: First Last




Laura Hatcher


Direct phone number




3147444156


Recruiter : Email




Laura_Hatcher@spectrumhealth.com

Spectrum Healthcare Resources is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected characteristic.

About the Company

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Spectrum Healthcare Resources