Medical Support Assistant (School of Communication Science & Disorders)

Department

School of Communication Science & Disorders | The College of Communication and Information

Responsibilities

The Medical Support Assistant provides comprehensive administrative and operational support within a clinical medical environment. This position is responsible for front office functions that support patient care, clinician workflow, and clinic operations. Duties include patient scheduling and registration, insurance processing, billing support, medical record management, inventory control, and customer service. The role requires strong organizational skills, professionalism, attention to detail, and the ability to effectively multitask in a fast-paced clinical setting.

Front Office & Patient Services

• Perform daily opening and closing procedures including verification of cash vault balances, credit card closeouts, deposit reconciliation, and reporting to accounting.
• Greet and assist patients, visitors, students, faculty, and staff in person, by multi-line telephone, email, or fax.
• Schedule, confirm, check in, and check out patients; distribute and process patient forms; collect payments.
• Answer multi-line phone systems, monitor clinic voicemail, and follow up as needed.
• Assist patients with questions and provide accurate information regarding clinic services.
• Monitor clinic parking to ensure compliance with designated patient parking areas.

Medical Records & Documentation

• Prepare charts and medical records and generate daily operational reports.
• Enter all patient information accurately into Electronic Medical Records (EMRs).
• Scan all documentation into EMRs and verify accuracy prior to authorized destruction.
• Distribute medical records requests to appropriate personnel in compliance with privacy regulations.

Insurance, Billing & Financial Processing

• Verify patient insurance coverage and process insurance authorizations.
• Retrieve required orders and referral documentation.
• Post patient payments into EMRs and track outstanding charges.
• Conduct monthly follow-up with clinicians regarding charges not entered.
• Maintain a monthly worksheet of all checks received within the clinic.

Referrals, Scheduling & Communication

• Notify clinicians of new referrals for review and appropriate scheduling.
• Mail, fax, or email new patient packets as needed.
• Track medical referrals as required.

Inventory, Supplies & Office Operations

• Maintain office supplies and oversee clinic mailroom operations including USPS, FedEx, UPS, and interoffice mail.
• Log and track work orders for two copiers.
• Maintain office shredder and ensure secure disposal of documents in locked bins for scheduled pickup.

Qualifications

High school diploma/equivalent and two years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)

Preferred Qualifications

• Ability to demonstrate effective customer service skills.
• Ability to establish and maintain effective working relationships.
• Ability to prioritize, organize, and perform multiple work assignments simultaneously.

University Information

One of the nations elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.