Administrative Skills, Call Volume, Communication Skills, Consulting, Customer Support/Service, Disability Accommodations, Documentation, Electronic Medical Records, English Language, File Management, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Hospital, Information/Data Security (InfoSec), Insurance Documentation, Medical Assistance, Medical Office Administration, Medical Records, Medical Terminology, Patient Assessment, Radiology, Record Keeping, Records Management, Schedule Development, Small Business, Team Player, Telephone Skills
Medical Support Assistant (Radiology)
Solvet Services LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB). We are dedicated to providing exceptional healthcare professionals to VA hospitals nationwide. We believe that caring for our nation’s veterans starts with taking care of our staff. Join us in making a tangible difference in the lives of those who served.
- Location: Southern Nevada VA Healthcare System (VAHCS) – North Las Vegas, NV
- Job Type: Full-Time / Part-Time
- Setting: Federal Healthcare Environment (Radiology Department)
Why Work With Us?
- Competitive Pay: Highly competitive hourly compensation rates.
- Meaningful Mission: Serve our nation's heroes in a supportive, teamwork-focused culture.
Position Summary
The Medical Support Assistant provides critical administrative and customer-service support for the Radiology department. This role serves as a primary point of contact for Veterans, managing scheduling workflows, patient check-ins, and electronic documentation to ensure seamless clinic operations.
Key Responsibilities
- Patient Scheduling: Coordinate, schedule, cancel, and reschedule Radiology appointments and consults.
- Front Desk Operations: Manage patient check-in/check-out and provide necessary pre-appointment preparation instructions.
- Communication Management: Handle high-volume inbound calls, route inquiries, and communicate professionally with Veterans, providers, and staff.
- Data Verification: Verify patient demographics, order accuracy, and insurance information.
- Records & Documentation: Maintain electronic medical records, process administrative requests, and manage Radiology files, forms, and CDs.
- Customer Service: Resolve front-line inquiries, escalate complex issues, and maintain general front-desk readiness.
Required Qualifications
- Experience: Proven background in clerical, administrative, or customer-service work within a healthcare setting.
- Technical Skills: Hands-on experience with medical scheduling, consult tracking, and electronic medical record (EMR) documentation.
- Core Knowledge: Familiarity with computerized patient systems, medical terminology, privacy/information-security requirements (HIPAA), and radiology workflows.
- Languages: Ability to speak, read, and write English fluently.
- Credentials: No clinical certification is required.
For consideration please forward current resume to kingle@solvet.com