Medical Support Assistant (MSA)

LanceSoft Inc

Vancouver, WA

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JOB DETAILS

SALARY

SKILLS

Administrative Skills, Clinical Support, Communication Skills, Consulting, Contingency Plans, Cross-Functional, Customer Support/Service, Detail Oriented, Documentation, Healthcare, Healthcare Administration, High School Diploma, Interpersonal Skills, Maintain Compliance, Medical Assistance, Medical Office Administration, Medical Record System, Medical Records, Medical Terminology, Multitasking, Patient Care, Plan Meetings, Professional Services, Record Keeping, Team Player, United States Citizen, Veterans Integrated System Network (VISN)

LOCATION

Vancouver, WA

POSTED

30+ days ago

Enter Job Description...

We are seeking dedicated and detail-oriented Medical Support Assistants (MSAs) to support scheduling and administrative operations across VISN 20 facilities. This role plays a critical part in ensuring efficient patient coordination, exceptional customer service, and seamless communication within interdisciplinary healthcare teams.
Key Responsibilities
Provide front-desk and administrative support for clinics and healthcare units
Schedule, coordinate, and manage patient appointments across multiple departments
Perform consult intake and conduct outreach to patients and providers
Maintain accurate patient records in CPRS/EHR systems
Verify and update patient demographics and insurance information
Ensure compliance with VA patient identification protocols (two identifiers required)
Handle inbound and outbound calls professionally, addressing patient inquiries
Assist with clinic contingency planning by adjusting appointments as needed
Collaborate with interdisciplinary teams to support coordinated patient care
Maintain documentation accuracy at a minimum of 98%
Escalate issues appropriately in accordance with SOP guidelines
Customer Service Expectations
Provide courteous, respectful, and professional service at all times
Initiate resolution of concerns within 24 hours and resolve within 48 72 hours
Communicate clearly and effectively, both verbally and in writing
Uphold a positive and professional image of the organization
Required Qualifications
High school diploma or equivalent (Associate s degree preferred)
Prior experience in a healthcare administrative or medical assistant role
Strong understanding of medical terminology and scheduling systems
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment
Proficiency in MS Office and electronic health record (EHR) systems
Eligibility Requirements
U.S. Citizen or Green Card Holder (Mandatory)
Ability to complete credentialing and onboarding within 6 8 weeks
Required documents:
Updated Resume (including explanation of employment gaps)
OIG Clearance
SAM Clearance
Compensation
Bill Rate: $44.85/hour
Wage Determination Rate: $25.02/hour
Health & Welfare: $5.09/hour (if benefits are not provided)
Work Environment
Onsite role across VISN 20 facilities, including VA Medical Centers and affiliated sites
Collaborative, team-oriented healthcare environment
Direct interaction with patients, families, and multidisciplinary teams
Additional Information
Contract Type: Firm Fixed Price (FFP)
Service Contract Act (SCA) applicable
High-volume hiring initiative (up to 50 FTEs)

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

Medical Support Assistant (MSA)

LanceSoft Inc

Vancouver, WA

About the Company

LanceSoft Inc

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