Position Title:Medical Support Assistant (MSA) - Adult Neurosurgery ClinicDepartment:Neurosurgery ClinicJob Description:The Medical Support Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by not only performing clinical and administrative duties but also helping patients feel at ease and understanding provider instructions. Essential ResponsibilitiesResponsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Provides direct patient care by taking vitals, patient history, referrals, and patient phone messages under direct supervision of the provider and/or clinical supervisor Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requiresContributes to the assessment/re-assessment of patientsMonitors and documents patient statusManages large call volume while maintaining excellent telephone etiquetteOrganizes workflow to meet patient needs in a timely mannerMay retrieve and transport instruments and supplies. Moderate exposure to hazardous risks, including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicalsMust follow standard precautionsResponsible for stocking exam rooms, taking inventory, and ordering supplies.Makes scheduling arrangements with other healthcare professionals and facilities. Assists with procedures. Maintaining sterile field and specimen labeling when necessary. Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complicationsPerforms cleaning, sterilization and/or high-level disinfection of scopes, probe, instruments and equipment according to manufacturer instructions for usePerforms other duties as assigned Minimum RequirementsEducation: High School Diploma or GED required. Experience: 0-3 years of experience in Patient Care as a Medical Assistant or similar patient care role preferred. License/Certification/Registration: Basic Life Support (American Heart Association) certification required upon hire. Knowledge/Skills/Abilities RequiredKnowledge of basic medical terminology.Ability to interact professionally with healthcare practitioners and patients.Ability to effectively communicate information.Ability to observe and obtain information from all relevant sources.Ability to work as a member of a team.Must be detail oriented and able to complete work tasks.Ability to maintain composure even in difficult situations.Ability to be understanding and sensitive to needs of others.Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.