USAJOBS - Job AnnouncementSkip to main content An official website of the United States government Official websites use .govA .gov website belongs to an official government organization in the United States.Secure .gov websites use HTTPS A lock LockA locked padlock or https means youve safely connected to the .gov website. Share sensitive information only on official secure websites. MENU Sign inMy jobsProfileResumes & documentsSearch preferencesNotificationsSign outMy jobsProfileResumes & documentsNotificationsSearch preferencesSign outEventsHelp CenterSearch Back to resultsApply Medical Support Assistant All Specialties Department of Health and Human ServicesIndian Health ServiceApply Print Share Save Summary This job is open to Duties Requirements How you will be evaluated Required documents How to apply SummaryJoin the Indian Health Service and make a meaningful impact in Native communities. In this role you will support vital healthcare operations that ensure patients receive timely high-quality care. If youre looking for a rewarding career where your work directly supports patient services and community well-being we encourage you to apply.A REAL ID will be required beginning May 7 2025 in accordance with 6 C.F.R. 37.5 2021. Learn more about this agency SummaryJoin the Indian Health Service and make a meaningful impact in Native communities. In this role you will support vital healthcare operations that ensure patients receive timely high-quality care. If youre looking for a rewarding career where your work directly supports patient services and community well-being we encourage you to apply.A REAL ID will be required beginning May 7 2025 in accordance with 6 C.F.R. 37.5 2021. Learn more about this agency OverviewHelpAccepting applicationsOpen & closing dates 05042026 to 12312026 Salary40332 - 58445 per year Pay scale & gradeGS 5 - 6LocationsMany vacancies in the following locations Camp Verde AZ Chinle AZ Cibecue AZ Inscription House AZ Show morefewer locations 113 Kayenta AZ Maricopa AZ McNary AZ Parker AZ Peach Springs AZ Phoenix AZ Pinon AZ Polacca AZ Red Mesa AZ Sacaton AZ Supai AZ Tsaile AZ Whiteriver AZ Davis CA Havasu Lake CA Hemet CA Riverside CA Winterhaven CA Towaoc CO Fort Hall ID Lawrence KS Mashpee MA Cass Lake MN Naytahwaush MN Ogema MN Ponemah MN Ponsford MN Red Lake MN Browning MT Crow Agency MT Harlem MT Hays MT Heart Butte MT Lame Deer MT Lodge Grass MT Poplar MT Pryor MT Wolf Point MT Cherokee NC Belcourt ND Cannon Ball ND Fort Yates ND Winnebago NE Acoma NM Albuquerque NM Bernalillo NM Bloomfield NM Cochiti Pueblo NM Crownpoint NM Cuba NM Dulce NM Espanola NM Gallup NM Mescalero NM San Felipe Pueblo NM San Fidel NM Sanostee NM Santa Ana Pueblo NM Santa Fe NM Shiprock NM Taos NM Thoreau NM Toadlena NM Tohatchi NM Zia Indian Reservation NM Zuni NM Elko NV Moapa NV Wadsworth NV Lockport NY Manlius NY Anadarko OK Carnegie OK Clinton OK El Reno OK Lawton OK Pawnee OK Watonga OK Wewoka OK Salem OR Warm Springs OR Rock Hill SC Bullhead SD Eagle Butte SD Fort Thompson SD Kyle SD Lower Brule SD Manderson SD Martin SD McLaughlin SD Mobridge SD Pine Ridge SD Rosebud SD Sisseton SD Wagner SD Wakpala SD Wanblee SD Fort Duchesne UT Aylett VA Charles City VA Indian Neck VA Madison Heights VA Providence Forge VA Richmond VA Suffolk VA Auburn WA Forks WA Nespelem WA Spokane WA Toppenish WA Wapato WA Wellpinit WA White Swan WA Remote jobNoTelework eligibleNoTravel RequiredOccasional travel - You may be expected to travel for this position.Relocation expenses reimbursedNo Appointment typeMultipleWork scheduleMultiple SchedulesServiceCompetitivePromotion potential6 Job family Series 0679 Medical Support Assistance Supervisory statusNoSecurity clearanceOtherDrug testNoPosition sensitivity and riskModerate Risk MRTrust determination processSuitabilityFitnessFinancial disclosureNoBargaining unit statusYesAnnouncement numberIHS-26-HQ-12935286-ESEPMPControl number867662100This job is open toHelpFederal employees - Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Managements hiring rules and pay scales. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules pay scales and evaluation criteria. Career transition CTAP ICTAP RPL Federal employees whose job agency or department was eliminated and are eligible for priority over other applicants. Land and base management Current or former employees of a base management agency. Veterans Veterans of the U.S. Armed Forces or a spouse widow widower or parent of a veteran who may be eligible for derived preference Military spouses Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty. Individuals with disabilities Individuals who are eligible under Schedule A. Family of overseas employees Family members of a federal employee or uniformed service member who is or was working overseas. Native Americans Native Americans or Alaskan Natives with a tribal affiliation. Peace Corps & AmeriCorps Vista Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA. Clarification from the agencyThe IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interiors definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7 Chapter 3.VideosDutiesHelpPurchasedReferred Care PRC Assists with processing referrals for medical services provided outside the facility receives logs and tracks referral requests reviews referral forms for completeness enters and updates referral and patient data in Resource Patient Management System RPMS Electronic Health Record EHR or other systems communicates with clinical staff patients and external providers to obtain or relay routine information maintains files and logs to track referral status.Business Office Performs support duties related to billing and revenue cycle operations assists with preparing and processing claims for third-party payers reviews billing documents for accuracy enters billing and payment data into RPMS Third Party Billing or other systems responds to routine billing inquiries maintains records related to claims payments and accounts receivable.Patient Registration Greets patients and provides information on clinic services collects and verifies demographic eligibility and insurance information registers patients and updates records using RPMS or other systems assists with forms schedules appointments and directs patients ensures confidentiality of patient information.Office Automation Performs clerical and administrative support uses office software e.g. Word Excel Outlook to prepare documents and reports enters and maintains data in systems or logs maintains files and records assists with scheduling calendars and coordination of administrative activities compiles information for routine reports or tracking.Patient Care Administrative Support Provides administrative support to clinical staff assists with scheduling appointments referrals and follow-ups prepares and maintains patient documentation communicates routine information to patients supports patient flow and coordination ensures compliance with privacy and confidentiality procedures.The duties described are representative and may be adjusted based on organizational needs.RequirementsHelpConditions of employment Selectee may be subject to a probationary periodESEP appointees typically serve a two year trial periodU.S. Citizenship is requiredSelective Service Registration is required for males born after 12311959This is a designated position covered by Public Law 101-630 requiring contact or control over Indian children. Due to this requirement the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.On-call hours or standby duty may be required.Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit www.dhs.govE-Verify.You will need to set up direct deposit so we can pay you.Background Investigation RequirementThis position requires the successful completion of a federal background investigation as a condition of employment.A background investigation is a standard process used by the Federal Government to verify an individuals identity employment history education and other relevant information to determine suitability for Federal service.Upon receipt of instructions applicants must complete all required background investigation forms within five 5 calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.Financial Suitability RequirementThis position requires a review of the applicants financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility maintain good standing with creditors and satisfy all legal financial obligations prior to applying.Individuals with substantial delinquent or unresolved financial obligations-including but not limited to delinquent federal or state tax liabilities defaulted federal student loans court-ordered fines or fees or child support arrears-may be deemed unsuitable for employment with the Indian Health Service IHS.Prior to the appointment candidates must present two valid forms of identification. If one of the documents is a state-issued ID or drivers license it must be REAL ID-compliant Qualifications To qualify for this position your resume must state sufficient experience andor education to perform the duties of the specific position for which you are applying.Experience refers to paid and unpaid experience including volunteer