Medical Support Assistant (Advanced)

5c143e31-5e48-4549-b638-05792d185386

Qualifications Basic Requirements: Citizenship: Citizen of the United States English Language Proficiency: MSAs must be proficient in spoken and written English Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education GS-6 GRADE REQUIREMENTS: Specialized Experience: Must have one (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to successfully perform the duties of this position To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities Experience at this level includes but is not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults entering no-show information monitoring the electronic wait list preparing for clinic visits monitoring both inpatient and outpatient appointments for areas of responsibility ensuring encounter forms are completed in order to obtain appropriate workload credit verifying and updating demographics and insurance information processing emergency and non-emergency transfers to other VA facilities or private hospitals and performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.) AND, Demonstrated Knowledge, Skills, and Abilities Candidates must demonstrate all of the KSAs below: Ability to collaborate and communicate [with a wide range of medical clinicians across multiple disciplines (e.g medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, with internal and external customers This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns] Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians Preferred Experience: Types at 40 words per minute (WPM) Proficiency with office automation equipment (i.e., printers, fax, scanners, etc.) Proficiency with various computer programs, including Microsoft Office Suite, VistA, CPRS, VSE GUI, etc Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/ Physical Requirements: The work is primarily sedentary Physical demands do not exceed those of a typical office setting There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset. ]]>5c143e31-5e48-4549-b638-05792d185386