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Medical Spa Lead Front Desk & Sales Associate

Sanctuaire MD

Moraga, CA

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Consultative Sales, Customer Conversion, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Training, Dermatology, Develop and Maintain Customers, Documentation, Follow Through, Leadership, Multitasking, Nursing, Organizational Skills, Performance Metrics, Point of Sale (POS) Software, Point of Sale (POS) Systems, Product Planning, Promotional Programs, Record Keeping, Retail, Revenue Growth, Sales, Sales Closing Skills, Team Player, Time Management, Training/Teaching, Treatment Plan
LOCATION
Moraga, CA
POSTED
30 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Training & development
  • Wellness resources

****Prior Medical Spa or Dermatology Front Office Experience Required***

Company Overview:

SanctuaireMD is a leading medical spa dedicated to providing top-tier aesthetic treatments and
wellness services to our patients. Our mission is to enhance natural beauty, promote holistic
wellness, and empower individuals to look and feel their best. We are seeking an experienced,
highly skilled, and motivated Aesthetic Nurse Specialist to join our team and contribute to our
commitment to excellence.

Position Overview:
This is a sales-focused position with strong opportunity for growth. We are seeking a dynamic,
motivated, and patient-focused Front Desk Sales Associate who thrives in a fast-paced medical
spa environment. The ideal candidate is highly organized, confident in sales conversations,
passionate about client experience, and driven by results.

This role is perfect for someone who enjoys building relationships, educating patients  on
treatments and memberships, and contributing to the overall success and growth of the
practice. Prior leadership experience is not required, but candidates who naturally take initiative,
lead by example, and support team accountability will stand out.

In this role, you will:
Build strong relationships with clients and guide them through treatment
recommendations, memberships, packages, and retail purchases
Confidently educate clients on services and help close sales with a consultative
approach
Support practice growth through strong follow-up, rebooking, and conversion efforts
Create a welcoming, elevated, and professional front desk experience
Manage check-ins, check-outs, scheduling, phone calls, and client communication

Maintain accurate client records, follow-up notes, and CRM documentation
Assist with administrative support, payments, and daily operational flow
Help support promotional campaigns, events, and internal growth initiatives
Contribute to a positive, team-oriented environment focused on results and exceptional
service

Qualifications:
Minimum of 2 years of experience working in a medical spa, aesthetics, wellness, or
similar patient-facing environment preferred
Proven success in a sales-driven environment with the ability to confidently recommend
services and close sales
Comfortable discussing memberships, packages, treatment plans, and retail products
Leadership experience is a plus, but not required
Strong communication, multitasking, and organizational skills
Experience using CRM systems (JANE), scheduling software, POS systems, and administrative
tools
Professional, polished, and passionate about client experience
Results (KPIs):
Generate and support monthly Google review goals through exceptional client
experience and consistent review requests
Maintain appointment accuracy at 98%+ including scheduling, booking details, provider
assignments, and client communication
Ensure timely, accurate, and complete CRM documentation including lead follow-up,
client notes, scheduling updates, and communication tracking
Maintain strong client rebooking percentages through proactive follow-up, relationship
building, and consistent client education
Support practice revenue growth through package sales, membership sales, retail
recommendations, and overall client conversion efforts
Benefits:
Competitive base salary plus commission opportunities
Growth-oriented environment with advancement potential
Ongoing training and professional development
Supportive and collaborative team culture
Employee discounts on treatments and products
If you are passionate about aesthetics, client experience, and sales, we would love to hear from
you. We are looking for someone excited to grow with the practice and contribute to a
high-performing team environment.

SanctuaireMD is an equal opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees.

About the Company

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Sanctuaire MD