Medical Social Work Supervisor (2924) - Department of Disability and Aging Services Hub (DAS Hub) - San Francisco Human Services Agency (160877)

This announcement has been extended to reflect changes with the Job Announcement deadline. Applicants who already applied under Recruitment PBT-2924-160877 during the filing period November 17, 2025, to December 2, 2025, need not reapply and will be included in the applicant pool.

12/3/25: Extended application deadline to continuous; the application filing will be open continuously and may close at any time.

1/21/25: Announcement amended to reflect revised examination process.

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City's hiring process here: https://careers.sf.gov/knowledge/process/Application Opening - November 17, 2025

Compensation: $124,514.00-$151,346.00 Yearly https://careers.sf.gov/classifications/?classCode=2924 List ID: PBT-2924-160877; RTF0160876-01059367

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they needs to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

Click here to learn more about what this commitment looks like in action.

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you're choosing a job with purpose.

Role Description

Under general direction, the Medical Social Work Supervisor works for the Department Disability and Aging Services (DAS) Hub. This position is responsible for supervising intake functions including Adults Protective Services, home delivered meals, In Home Supportive Services, case management, Community Living Fund, Enhanced Care Management and Information, referral and assistance. This position also includes supervision of Class 2920 Medical Social Workers and Class 2940 Protective Services Worker staff. Along with supervision, this supervisor provides consultation concerning the most difficult cases and serves as liaison for DAS intake Programs.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

• Ensures all DAS Intake services: Adult Protective Services, In-Home Supportive Services, Community Living Fund/Enhanced Care Management, Public Conservatorship, Home Delivered Meals, Case management, Information, Referral and Assistance, and other relating initiatives are done in accordance with accepted social work practices, City and County, State, and Federal laws and regulations.
• Prepares records and reports and maintains statistical controls, accountability, and funding justifications in a clear, concise, and well-organized manner.
• Engages in regular communication via telephone and in writing, making presentations to other staff, supervisors, departments, communities, and colleagues from outside agencies.
• Provides recourse to dissatisfied clients, and, when escalated, helps solve difficult problems and investigates and responds to reports of program misuse.
• Reviews and evaluates intakes by case review, case conferences, and individual conferences to ensure that intake workers accurately identify the clients needs.
• Advises staff, in emergency situations, of appropriate case action, casework methods for handling difficult cases, and suggesting methods and strategies to resolve problems.
• Participates in the selection of staff, providing or coordinating staff trainings, preparing staff work schedules, and implementing disciplinary procedures.
• Assigns intake and referrals equitably for medical social work staff according to worker skill, confers with individual staff members on specific duties, and monitors performance by reviewing intakes and related documentation.
• Engages in regular team and one-on-one meetings to achieve specific case goals, ensures appropriate understanding of case work principles and compliance with legal requirements, and maintains quality of services.

How to Qualify

Experience: Four (4) years of post-master's Medical Social Worker experience in a health care setting; AND

License and Certification: Current licensure as a Clinical Social Worker (LCSW) issued by the State of California Board of Behavioral Sciences as required under Title 22, California Administrative Code, Section 70055.

Substitution: Two (2) years of post-Master's Medical Social Worker experience supervising medical social workers in a medical social service program of a health care setting (such as a licensed hospital, licensed home health agency or licensed healthcare community and ambulatory center) meeting the regulatory requirements of the State of California may be substituted for up to two (2) years of the post-Master's Medical Social Worker experience as described above.

Please note: With your application, please upload a copy of your valid permanent or temporary Clinical Social Worker (LCSW) license issued by the State of California Board of Behavioral Sciences as an attachment.

Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted.

Desirable Qualifications:

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Previous experience working with older adults and adults with disabilities.
• Previous experience with veterans
• Clinical knowledge and experience in hospitals, rehab centers, community agencies, and other similar health care settings.

Verification of Experience and/or Education:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note:

Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What Else Should I Know?

Selection Procedures:

Job Application - Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.

Training and Experience Evaluation (Weight: 100%) - Candidates who meet the minimum qualifications will be invited to take a Training and Experience Evaluation. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score. A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2924 Medical Social Work Supervisor job-related knowledge, skills and abilities for placement on the eligible list.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Examination in order to continue in the selection process.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

Candidate Progression:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

• Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals are resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item