Position Summary
The DSCC Care Coordinator - Consultant-Bilingual provides limited care coordination services to families eligible for DSCC services within a particular geographic area. This role also provides translation assistance to other Care Coordinators and Regional Manager, utilizing skills and knowledge acquired from academic training and professional experience.
Duties & Responsibilities
• Provides services as a coordinator assistant utilizing bilingual speaking, reading, writing, and translating skills through face-to-face, telephone, and written interaction. • Provides support to the Regional Manager, including preparing confidential material. • Independently coordinates RO equipment, supplies, and other resources in support of care coordination activities. • Records, prepares, and transmits information, including demographic and medical social data from applicants, recipients, families, and Care Coordinators, including completing forms and letters in support of care coordination services. • Enters updates and maintains applicant-recipient information in the Childrens Health Information Management System (CHIMS) database. • Maintains and uses reminders (CHIMS Tickle Report) to track needed follow-up for applicants-recipient. • Receives and appropriately processes telephone and face-to-face inquiries from applicants-recipient and their families, providers, and the general public about Division services, including referral to other resources when ineligible for DSCC. • Maintains confidential applicant-recipient records, filing documents using agency guidelines, including processing transferred volume and discontinued records. • Processes necessary information to determine DSCC eligibility on all applicants referred for services. • Receives, processes, and routes incoming-outgoing written applicant-recipient correspondence, reports, etc. • Performs clinic duties as assigned. • Arranges for translation or interpreter services for applicants-recipient or their family and, if applicable, provides bilingual translation to staff for children and their families with Limited English Proficiency (LEP) through face-to-face telephone and written interaction. • Assists Care Coordinators and families with care coordination activities, including activities such as staff support for clinics, satellites, referrals to other resources, arranging medical services for applicants-recipient. • Assists in establishing DSCC Outreach programs and works independently at these events throughout the Regional Office area, including health fairs and community organizational meetings. • Determines families DSCC financial eligibility based upon submitted documentation. • Assists Care Coordinators and families with private-public health insurance through effective benefits management practices for applicants-recipient. • Assists with training of new staff. • Provides back-up assistance for other staff. • Participates in Division staff meetings and in-service training sessions.
Care Coordination Services
• Develops a care coordination plan that is family-centered, community-based, and coordinated. • Facilitates the implementation of the care coordination plan. • Monitors the care plan activities. • Revises the care coordination plan to address the changing and ongoing concerns and priorities of the family. • Determines medical eligibility for each assigned case. • Assists in the completion of the financial application process for each assigned case.
Participation in the Regional Office Multi-Disciplinary Team
• Complies with University Division and Regional Office policy and procedures. • Provides discipline-based expertise to the Regional Office multi-disciplinary team.
Promoting Interagency Collaboration and an Organized Network of Integrated Services
• Provides community education programs regarding DSCC services. • Participates in developing and/or implementing a networking plan for the Regional Office.
Participation in Special Projects Impacting DSCC
• Participates in agency committees and projects on a regional or statewide basis. • Participates in DSCC-sponsored interagency programs.
Other Duties as Assigned