Medical Scheduler - NCSH Residential

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union-eligible position.

The required work schedule for this position is:

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to provide substance use disorder services in the community. NCSH provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

The Medical Scheduler plays a key role in supporting HealthRIGHT 360's mission by ensuring timely access to medical care for our clients. This position provides in-person administrative support to the medical team by coordinating and scheduling appointments, maintaining accurate records, and facilitating communication between clients, providers, and program staff. The Medical Scheduler helps ensure continuity of care by monitoring appointment attendance, following up on missed visits, and assisting clients in navigating medical services.

KEY RESPONSIBILITIES

Appointment Scheduling & Coordination

• Schedule medical appointments for clients on-site and via telehealth.
• Monitor and address requests from clients and staff for appointments.
• Utilize EHR systems to identify the need for appointments.
• Prioritize and schedule appointments to maximize providers' time.
• Coordinate with medical providers to ensure efficient client flow.
• Make follow-up calls for providers and confirm next day's appointments.
• Locate clients and connect them with providers at scheduled times.

Customer Service / Front Desk

• Greet and provide superior customer service to guests, clients, and vendors.
• Communicate clearly on the phone and in person and take and deliver messages accurately.
• Assist and direct callers, clients, and visitors to appropriate employees or departments.

Administration and Other Duties

• Perform general administrative tasks such as filing, organizing, and data entry.
• Process client data in electronic systems according to organizational guidelines.
• Orient, train, and assist volunteers on front desk responsibilities.
• Work independently and collaborate effectively in a team-oriented environment.
• Adhere to HIPAA, 42 CFR Part 2, state behavioral health confidentiality laws, and other internal policies to protect sensitive client information.
• Complete assigned training in a timely manner.

And perform other assigned duties.

QUALIFICATIONS

• High school diploma or equivalent required.

Certified Medical Assistant preferred.

Bachelor's degree in related field preferred.

• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Experience in medical office administration, patient scheduling, or customer service.
• Experience utilizing EHR systems and Microsoft Office applications.
• Experience with training other staff, volunteers, or interns preferred.
• Demonstrated experience and commitment to working with diverse communities, including communities of color and LGBTQ+ individuals, those experiencing housing insecurity or homelessness, individuals with substance use challenges, people living with HIV/AIDS, and persons with mental health conditions.

Background Check and Other Requirements

• Qualified candidates with a criminal record will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of meeting program and funder requirements.
• Must complete background check and live scan.
• We will consider for employment qualified applicants with arrest and conviction records.