Medical Scheduler - Callier Dallas

Posting Details

Posting Details

Posting Number S07172P Position Title Medical Scheduler - Callier Dallas Functional Title Department Callier Ctr Communication Salary Range $40,000, DOQ Pay Basis Monthly Position Status Regular full-time Location Dallas Position End Date (if temporary) Posting Open Date 07/28/2026 Posting Close Date Open Until Filled Yes Desired Start Date 08/10/2026 Job Summary

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Located near the Southwestern Medical District in Dallas, the Medical Scheduler plays a critical role in coordinating patient care through accurate and efficient appointment scheduling. This position requires comprehensive knowledge of medical insurance guidelines and the ability to manage scheduling for both new and established patients. Serving as the first point of contact for patients, the Medical Scheduler completes the appointment process and related administrative tasks while consistently demonstrating a friendly demeanor, professionalism, and a commitment to excellent patient service.

Minimum Education and Experience

High school diploma or GED; at least 1 year but less than 3 years of experience in high volume medical scheduling; at least 1 year but less than 3 years of medical office experience; knowledge of medical terminology and medical insurance guidelines.

Preferred Education and Experience

Preferred Qualifications

• Bilingual in Spanish (preferred but not required).
• Two or more years of experience with high-volume patient scheduling, preferably in an ENT and/or Audiology practice.
• Familiarity and experience with practice management and medical software programs/scheduling.
• Strong personal computer literacy, including working knowledge of Microsoft Office applications (Excel, Word).

Knowledge, Skills, and Abilities (KSAs)

• Strong patient relations skills and ability to provide excellent customer service.
• Ability to work accurately with data, including checks for integrity, summation, and effective communication with internal and external stakeholders.
• Highly organized with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Self-starter with the ability to work independently.
• Demonstrates a high degree of accuracy and readability in all work and team projects.
• Knowledge of and adherence to patient privacy and confidentiality standards (HIPAA).

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Essential Duties and Responsibilities

• Serve as the primary point of contact for scheduling patient appointments in a high-volume medical practice.
• Accurately schedule, confirm, and coordinate patient appointments to ensure efficient clinic operations.
• Demonstrate working knowledge of insurance guidelines, including commercial, Medicare, and Medicaid payers.
• Obtain and verify prior authorizations and primary care provider (PCP) referrals as required.
• Review and manage patient financial information, including copayments, deductibles, past-due balances, and insurance pending balances.
• Verify and research patient demographic, insurance, and authorization information prior to scheduled appointments to ensure accuracy and compliance.
• Act as a liaison between patients, clinicians, and business office staff to resolve scheduling, insurance, and billing-related concerns.
• Provide support to front office staff with patient registration and check-out processes to ensure a positive patient experience.
• Perform clerical and administrative support duties as needed.
• Complete additional duties and responsibilities as assigned to support departmental and organizational goals.

Physical Demands and Working Conditions Physical Activities Working Conditions Additional Information

Work Notice:

Work will be performed on-site and in person at the Callier Center in Dallas - 1966 Inwood Rd, Dallas, TX 75235.

What We Can Offer

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

• Competitive Salary
• Tuition Benefits
• BCBS PPO Medical Insurance Options - including 100% paid employee medical coverage for full-time employees
• AD&D Insurance
• Dental & Vision Plan Options
• Long and short-term disability
• TRS Retirement Plan
• Fertility Benefits
• Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Special Instructions Summary

Please Note: Work will be performed on-site and in person at the Callier Center in Dallas - 1966 Inwood Rd, Dallas, TX 75235.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Veteran Employment Preference - Form DD-214