Medical Records Clerk

Responsibilities:

• 1. Operate office systems, such as telephone, medical record software, and off-site storage retrieval program.
• · Answers telephone calls to Department and processes voicemails.
• · EHR tasks – consistently throughout the day, completes requests via tasking by staff and/or providers. All tasks completed by end of the day.
• · Makes outgoing phone calls to confirm echocardiogram and device appointments.
• 2. Retrieving and Retaining Information — Observing, receiving, filing, scanning, and otherwise obtaining information from all relevant sources as the Medical Record Coordinator.
• · Maintains patient files and retrieves files for scheduled appointments, usually two days’ ahead.
• · Sends requests for audits, peer reviews, etc. to Ciox.
• · Works with providers and peers to obtain records for upcoming patient visits.
• · Prepare mail for hospital run – placing all records in individual envelopes for each practice/box and placing in numerical order for easier delivery.
• · Outgoing mail – for all outgoing mail, place in mail basket before 10 am.
• · Mail Return – Sort and distribute postal and hospital mail to appropriate areas.
• · Scanning – scanning appropriate records into the electronic medical record.
• · Completes retrieval requests for Archive vendors and forwards information to requestor.
• · Faxes – manages incoming faxes through eCW and uploads to patient chart.
• · Sends office notes P2P once locked by physicians.
• 3. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• · Process release of information requests according to HIPAA guidelines.
• · Responds to requests for medical records, processes letters and reports.
• · Complete STAT requests before the end of the day.
• 4. Other Duties
• · Prepare mail for hospital run – placing all records in individual envelopes for each practice/box and placing in numerical order for easier delivery.
• · Mail Return – Sort and distribute postal and hospital mail to appropriate areas.
• · Faxes – hourly, sort through the outgoing faxes and distribute to appropriate areas.
• · Fax Forms – Signed physician forms and/or records from Triage.
• · Keeps supervisor informed of problems or issues
• monitors supplies needed, etc.
• · Hospital Run – Every afternoon Mail – to and from hospital. Cardiac Services – patient specific (discs, billing information) Cath Lab – billing slips, which are sent to DHP billing office.
• · Deceased Patients Retrieve newspaper, Obituary section daily. Document in eCW when patient is deceased. Document Deceased chart. Inform physician.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• One year related experience preferred