Front Desk Receptionist
We are seeking a reliable and detail-oriented Front Desk / Patient Access Representative to join our ambulatory surgery center team. This role is essential in providing exceptional patient service while ensuring accurate registration, documentation, and financial processing.
Key Responsibilities:
Greet patients and visitors in person and by phone in a professional and courteous manner
Collect and verify patient identification and insurance information
Ensure all required documentation and signatures are completed accurately
Update patient accounts and enter demographic and financial information into the system
Collect copayments and deductibles; issue receipts and record payments accurately
Balance daily upfront collections and prepare deposits as needed
Notify clinical staff when patients are ready to be taken back
Prepare patient charts for upcoming procedures
Maintain office supplies, receive deliveries, and manage incoming mail
Protect patient confidentiality and comply with all privacy regulations
Follow all center policies and procedures and report discrepancies as needed
Attend required education and training sessions
Perform other related duties as assigned
Qualifications:
Strong customer service and communication skills
Attention to detail and ability to multitask in a fast-paced environment
Proficiency in Microsoft Excel and Outlook
Reliable attendance and punctuality
Prior healthcare or front desk experience preferred