The Receptionist serves as the first point of contact for patients and plays a critical role in creating a welcoming, organized, and efficient experience within our neurology specialty practice. Responsibilities include answering incoming calls, scheduling appointments, greeting and checking in patients, verifying insurance coverage, collecting copays, updating demographic information, and ensuring all required documentation is completed accurately.
The Receptionist is responsible for appropriately triaging scheduling requests based on provider scheduling guidelines and patient diagnosis, obtaining and uploading outside records when needed, and maintaining accurate documentation within the EMR and referral tracking systems. Additional responsibilities include monitoring provider schedules for cancellations and scheduling opportunities, assisting with patient reminders and follow-up communication, managing incoming faxes, and supporting overall front office operations.
This role requires strong communication skills, attention to detail, professionalism, and the ability to multitask effectively in a fast-paced specialty clinic environment. The ideal candidate is compassionate, highly organized, and committed to providing exceptional patient service to individuals navigating complex neurological conditions including multiple sclerosis, neuroimmunologic disorders, and headaches/migraines.
Requirements:
High school Diploma or GED certificate.
A minimum of 1 year experience working the front desk of a medical practice.
Excellent communication and customer service skills/ interpersonal and telephone communication skills
Strong ethical and moral character references / Compassion and passion to help others
Cooperative and positive work attitude / Ability to promote a professional and friendly clinic image
Computer knowledge, experience with EMR / experience with Athena Health EMR system highly desirable
Desired: Fluent in Spanish
Benefits
Medical, Dental, and Vision Insurance
401K plus 8% Company Match
PTO
Holidays
Job Type: Full-time
Work Location: In person