Full-Time | Onsite
Practice: UBMD Ophthalmology / Ross Eye Care Institute
Pay Range: $17.00–$21.00 per hour
Work Location: In person
UBMD Ophthalmology at the Ross Eye Care Institute is seeking a friendly, organized, and patient-focused Medical Receptionist to serve as the first point of contact for patients and visitors. This role is essential to ensuring a smooth, welcoming, and efficient clinical experience.
The Medical Receptionist supports front-desk operations by managing patient registration, scheduling, payments, and communication while maintaining professionalism, confidentiality, and excellent customer service in a fast-paced healthcare environment.
***Candidates must have the ability to travel between all three locations: Buffalo, Amherst, and Orchard Park, as needed***
Greet and assist patients and visitors in person and by phone
Register patients and accurately update demographic and insurance information
Maintain efficient patient flow and prepare patients for clinical staff
Assist patients with questions, concerns, or urgent needs
Schedule appointments and diagnostic services using Nextech EMR
Communicate scheduling changes with clinical staff and coordinators
Support next-day appointment preparation and general front-desk operations
Coordinate medical record requests, outgoing mail, and packages
Collect payments and complete daily payment reconciliation
Scan and manage medical records and correspondence in the EMR
Maintain patient confidentiality and follow all policies and procedures
High school diploma or GED required
Medical office or administrative experience preferred (training provided)
Strong customer service, communication, and interpersonal skills
Excellent attention to detail and organizational abilities
Comfort using computers and electronic medical record systems
Ability to work independently and collaboratively
Professional discretion when handling confidential information
Positive attitude and willingness to learn
Competitive hourly pay
Comprehensive benefits package
Supportive, team-oriented work environment
Opportunity to build a career within a respected academic medical practice
Health, dental, and vision insurance
401(k) retirement plan with employer matching
Life and disability insurance
Paid time off
Retirement plan
If you enjoy helping patients and thrive in a fast-paced healthcare environment, we encourage you to apply and join the UBMD Ophthalmology team at the Ross Eye Care Institute.
UBMD Ophthalmology / Ross Eye Care Institute is an Equal Employment Opportunity (EEO) employer.