Medical Receptionist

Medical Receptionist at UnitedHealth Group

Skip to main content

The UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday March 27th 500 PM Central - Saturday March 28th 500 PM Central.

Blogs

Job seeker resources Login Bookmarked jobs 0

Career areas

Life here

Join our talent community

Search jobs

Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. ›Ireland & UK ›India ›Philippines ›Culture of Belonging›Employee Benefits›Blog

Job seeker resources Login Bookmarked jobs 0

Career areas

Clinical Physicians Advanced practice clinicians Pharmacy Behavioral health Nursing Medical coding Clinical support

Corporate and business operations Administrative support Consulting Finance and business analytics Legal and compliance Marketing and communications People team Project management

Customer and support services Billing Claims Customer Service Data entry

Early careers

Sales and account management Account management Sales Sales management

Technology and data Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering

Life here

U.S. Culture of Belonging Employee Benefits Military Fellowship Program

Ireland & UK Culture of Belonging Employee Benefits

India Culture of Belonging Employee Benefits

Philippines Culture of Belonging Employee Benefits

Join our talent community

Open search form

Keyword or job number Location Go Explore remote jobs

Pursue your passion and potential

Medical Receptionist Holden Massachusetts Apply Internal apply Bookmark job

Jump to Our values Job description Benefits Testimonial Awards & recognitions Related content

Caring. Connecting. Growing together.

With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.

Integrity Compassion Inclusion Relationships Innovation Performance

Medical Receptionist

Requisition number 2359060

Job category Healthcare Delivery

Primary location Holden MA

Date posted 04222026

Overtime status Non-exempt

Travel No

Share this job Facebook X LinkedIn Email

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Location 64 Boyden Road Holden MA 01520

Department LabRadiology Receptionist

Schedule Monday - Friday 8am - 430pm with 45 minutes unpaid lunch

Primary Responsibilities

Verifies re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registrationscheduling systems.

Verifies and updates demographic insurance and other patient information.

Confirms collects and posts patient co-payments and other outstanding balances.

Generates and tracks patient encounter forms.

Reviews patient encounter forms for completeness and resolves any discrepancies.

Batches encounter forms and submit to appropriate billing area

Maintains records and makes daily cash deposit as assigned

Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies refers matters to appropriate person within departmentsite

Identifies problem related priorities and responds to emergency needs by contactinginterrupting physicianprovider within guidelines

Resolves patients questions regarding clinic schedules and billing concerns handles requests for prescription refills reschedules appointments etc.

Documents appropriate information in computer system. Prepare patient charts. Ensures completeness by locating test results reminding patients of appointments including appropriate forms etc. for patient appointments

Updates and maintains Telephone Message System TMS in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action

Enters new referrals or ensure that existing referral numbers are linked in the system to ensure managed care requirements

Provides patient education regarding managed care plans and referral process. Answers patients referral questions concerns etc. Provides patients with available options

Works collaboratively with primary care practices patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis

Interfaces with staff providers and patients regarding referrals denied. Documents information and assists with alternate plan of care if needed

Completes and maintains patient schedules. Schedules and coordinates patient visits medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments

Notifies providers patients and others of changes such as new scheduling re-scheduling no-show emergency appointments and add-ons

Maintains recall lists and communicates with patients as appropriate

May inform nursing staff or others of laboratory and diagnostic study results collects and mails test results

May escort patients to examination rooms and chaperones patients as required. May process standard and non-standard business office administrative paperwork such as purchase requisitions employee time sheets expense vouchers etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate or report delays as appropriate

Provides guidance to departmental personnel in medical office on administrative policies and procedures

Complies with health and safety requirements and with regulatory agencies such as DPH etc.

Complies with established departmental policies procedures and objectives

Enhances professional growth and development through educational programs seminars etc.

Attends a variety of meetings conferences and seminars as required or directed

Regular reliable and predictable attendance is required

Performs other similar and related duties as required or directed

What are the reasons to consider working for UnitedHealth Group

Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401k Savings Plan Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits pet insurance legal insurance LTC Insurance etc.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School DiplomaGED