Administrative Skills, Co-Payments, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Electronic Medical Records, Employee Assistance Plan, English Language, Fax Machines, File Management, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, Insurance, Insurance Documentation, Kiosks, Mail Processing, Medical Office, Medical Office Administration, Medical Record System, Medical Records, Microsoft Office, Multilingual, Multitasking, Organizational Skills, Patient Assessment, Problem Solving Skills, Spanish Language, Telephone Skills
Location: Frederick, MD 21702
Schedule: Full-time (approx. 35 hours/week), Monday–Thursday 8:15 AM – 5:00 PM, Friday 8:15 AM – 12:30 PM
Salary Range: $16–$19 per hour (based on experience), with the potential to increase to $20 per hour after 3 months based on performance.
Job Description
We are seeking a friendly, detail-oriented Medical Receptionist to join our well-established GYN practice in Frederick, Maryland. The ideal candidate will be highly organized, patient-focused, and comfortable managing a variety of administrative tasks in a fast-paced healthcare setting. This role serves as the first point of contact for patients and plays a key part in ensuring a positive, efficient, and professional experience from check-in to check-out.
Responsibilities
Patient Support
- Greet and assist patients upon arrival, ensuring a welcoming and professional atmosphere.
- Guide patients through the Kiosk check-in process and answer basic office-related questions.
Front Desk & Administrative Duties
- Schedule, reschedule, and confirm appointments according to practice protocols.
- Manage inbound calls, voicemails, and patient messages, routing inquiries to the appropriate staff.
- Maintain and update patient demographics, insurance details, and documentation in the EHR/EMR system.
- Assist with referrals, medical records requests, and general patient file management following HIPAA standards.
Payments & Checkout
- Collect co-pays, deductibles, co-insurance, and outstanding balances; provide accurate receipts.
- Reconcile and balance end-of-day payments.
Office Coordination
- Sort and distribute mail, faxes, and deliveries.
- Maintain an organized, clean, and welcoming reception and waiting area.
Requirements
Minimum Qualifications
- Minimum of one (1) year of experience in a medical office or healthcare administrative setting.
- Strong communication, customer service, and multitasking abilities.
- Proficiency with computers, EHR/EMR systems, and Microsoft Office.
- Ability to maintain confidentiality, handle sensitive situations professionally, and de-escalate when needed.
- Detail-oriented with strong problem-solving skills.
- Must be able to reliably commute to Frederick, MD 21702.
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Preferred Qualifications
- Bilingual in English and Spanish.
- Prior OB/GYN or women’s health experience.
- Experience with patient check-in systems or Kiosks.
Benefits
Salary Range
$16–$19 per hour (based on experience), with the potential to increase to $20 per hour after 3 months based on performance.
Benefits
- 401(k) & employer match
- Health, dental, and vision insurance
- Paid time off and sick leave
- Company-provided life and disability insurance
- Employee assistance program (EAP)
- Flexible spending account (FSA) & HSA options
- Free on-site parking
- One personal day & paid holidays
- 4.5-day work week (office closes early on Fridays)
Schedule
- Full-time, approximately 35 hours per week
- Day shift, Monday–Thursday 8:15 AM – 5:00 PM
- Friday 8:15 AM – 12:30 PM (office closes early)
- Includes a 1-hour unpaid lunch break Monday–Thursday
Work Location
In person
Frederick, MD 21702