Medical Receptionist for Physical Therapy - Full-time

At OrthoMaryland, one of the oldest and most respected orthopaedic practices in the Baltimore metropolitan region, we pride ourselves on continuing a long tradition of providing excellent surgical and non-surgical orthopaedic care to our patients.  Our team of 26 Orthopaedic Doctors/Physician Assistants offers appointments for the whole family, from pediatric to adult patients. We are committed to creating a practice that feels like family - for our patients and each other. We endeavor to treat every member of the OrthoMaryland family with respect, compassion, and a healing hand.

As a Front Desk team member, you are the face of our Orthopaedic practice. You are responsible for creating a welcoming atmosphere by greeting visitors and patients in a timely, friendly manner, preparing patients for their visit, and ensuring that all information necessary for the visit and billing process is complete and accurate. We entrust our patients into your hands!

Medical Office Receptionist Job Responsibilities and Duties include:

• Checks in and checks out patients in a timely, friendly manner
• Comforts patients by answering any questions they may have
• Discusses patient balances and collects Copayment/Balances
• Maintains patient accounts by verifying insurance information and coordinating with relevant staff members for payment and referral requirements
• Keeps Physical Therapists abreast of scheduling, patient details, and potential service delays
• Protects patients’ right to confidentiality; mandatory familiarity with HIPAA
• Maintain a professional demeanor at all times, keeping the company's Core Values and Shared Purpose at the forefront of your actions
• Performs all other duties as assigned.

Requirements:

• High school diploma or equivalent; associate degree preferred
• Must be able to multitask effectively; critical time management skills necessary
• Understanding of basic healthcare terminology
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
• Excellent customer service skills

Salary:

Hourly range is $15.00 - $25.00. The final offer will depend on the candidate's experience.