Medical Receptionist at UnitedHealth Group
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Medical Receptionist
Requisition number: 2360758
Job category: Healthcare Delivery
Primary location: Essex Village CT
Additional locations: Essex Connecticut
Date posted: 05/04/2026
Overtime status: Non-exempt
Travel: No
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Opportunities with ProHealth Physicians part of the Optum family of businesses. When you work at ProHealth Physicians your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.
ProHealth Physicians Family Practice part of Optum has an immediate opening for a friendly patient focused and detailed oriented Medical Receptionist to join our team. The Medical Receptionist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial clinical and service goals.
Schedule: FT 40 hours. 8-hour shift Monday through Friday 8:30am to 5pm. May be asked to float to other practices as needed.
Location 10 Wildwood Medical Center Essex CT 06426
Primary Responsibilities Greet patients and conduct check-in process Collect or verify demographic information including key demographic fields Load or update insurance information as needed Verify eligibility and flag appointment accordingly Scan insurance cards Collect co-payments and outstanding balances Post payments received in practice management system and provide system-generated receipts Acknowledge patients in PM Schedule appointments using approved scheduling guidelines Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians Monitor daily reminder call logs conduct outreach to patients requiring appointments contact patients who no show for follow up appointments for chronic conditions or preventive care Monitor administrative tasks in the EHR and respond timely Scan and index documents into the EHR ensure that necessary documents lab results etc. are available in advance of patient visits Close payment batches at the end of each shift assemble and balance batches according to ProHealth cash control procedures Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork Demonstrate respect for patients and ProHealth staff by presenting a friendly courteous manner at all times and maintaining patient confidentiality Processing referrals to outside specialists radiology Perform other duties as assigned
What are the reasons to consider working for UnitedHealth Group Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental Vision Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401k Savings Plan Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits pet insurance legal insurance LTC Insurance etc.
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications High School Diploma/GED 1 years of receptionist or customer service experience Intermediate level of computer proficiency in Microsoft Office
Preferred Qualifications Experience working in a primary care setting Experience working with EPIC
Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution all benefits are subject to eligibility
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
What we do
Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.
https://www.youtube.com/watch?v=5PbNyi2IDkY
Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.