Medical Receptionist - Bilingual

Medical Receptionist - Spanish/Mandarin Bilingual Preferred

Location: Houston, TX

Create Unforgettable First Impressions at EPIC Health

At EPIC Health, we believe every patient interaction starts with you. As a Medical Receptionist, you'll be the welcoming face that setsthe tone for an exceptional healthcare experience. Your role is vital in creating a positive, patient-centered atmosphere while ensuring the smooth operation of our front desk. If you're organized, tech-savvy, and committed to delivering unmatched service, we'd love to have you on our team.

What You'll Do

Patient Experience

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.

• Perform all opening and closing tasks for the front desk and lobby, including: Printing patient demographics and schedules.
• Filing necessary paperwork.
• Maintaining a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
• Foster an atmosphere of teamwork, contributing to the overall success of the office.

• Experience: At least 1 year in a customer service role. Preferred previous experience in a medical office setting
• Focus: A patient-centered approach, ensuring every guest feels welcome and valued.
• Skills:
  • Strong verbal communication abilities.
  • Proficiency with computers and technology or the ability to quickly learn.
  • Exceptional organizational and multitasking skills.

• Fluent in English and Spanish or Mandarin (preferred)

• Competitive Pay - Your expertise matters, and we reward it.
• Comprehensive Benefits - Health, vision, dental, disability, and life insurance.
• 401(k) Retirement Plan - Invest in your future.
• Paid Time Off and Holiday Pay - Balance your career and personal life.
• Professional Development - Expand your skills with ongoing training.
• Supportive Work Environment - Join a team that's committed to your success and well-being.