Medical Quality Assessment Manager at Quest Diagnostics
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More: Impact Discover a role that empowers some of life's most important healthcare decisions.
Medical Quality Assessment Manager
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Category Laboratory Location Knoxville, Tennessee Job function Operations Job family Quality Assurance
Shift Day Employee type Regular Full-Time Work mode Remote
Job DescriptionThis position assesses quality activities for all Quest Diagnostics laboratories by, primarily, performing Quality Assessments to ensure compliance with regulatory standards and Quest policies.Responsibilities: Conduct and/or lead internal inspections of Quest Diagnostics domestic and international laboratories. This includes the following: Esoteric laboratories, Regional laboratories, AmeriPath Diagnostics, Quest hospital laboratories (QHLs), rapid response laboratories, joint venture laboratories, point of care testing and contracted laboratories. Compose and submit timely and accurate inspection reports for corresponding inspections.Manage inspection responses to ensure completeness and accuracy.Maintain knowledge of laboratory regulatory requirements, to include accrediting bodies, federal, state, and local requirements as well as Quest Diagnostics policies.Represent MQA on various company teams/groups related to laboratory testing.Provide communication to the laboratories on relevant quality issues.Collaborate with National Laboratory Operations and Business Transformation teams.Serve as a resource and subject matter expert (SME) to laboratories for quality and regulatory issues.Participate in quality monitoring activities for Clinical Pathology, as required (e.g., metrics, Proficiency Testing (PT), CAP educational surveys, CAP, RQI, etc.).Prepare written communications and deliver presentations to laboratories, as required.Provide on-site consultation on quality and/or regulatory issues.Support and participate in special company-wide projects etc.Participate in annual continuing education and company training, as designated.Comply with all Quest Diagnostics policies including, but not limited to: Employee Handbook"Your Compliance Policy Handbook"Qualifications: Required Work Experience: Three (3) years-experience in a laboratory, including leadership responsibilities - requiredThree (3) years-experience in laboratory quality assurance/quality control activities, including laboratory regulations/accreditation requirements - requiredExperience managing a laboratory department, to include pre-analytic, analytic and post analytic QA/QC activities.Graduate of NCCLS approved program or equivalent education.Preferred Work Experience: Supervisory and work experience in clinical Molecular testing. Skills preferred: DNA sequencing, PCR, extraction.Hospital work experience Experience conducting CAP or other regulatory audits Physical and Mental Requirements: Maintain composure under pressureAdapts to changeAbility to grasp information quicklyAbility to multi-taskUsing effective verbal communicationUsing effective written communication Handle stress & emotionsMaking decisionsExamine/observe detailsSkills: Proficient in Microsoft Word, Excel, Outlook, PowerPoint etc.Possesses excellent communication (verbal and written), influencing, and collaboration skillsAbility to work independently and effectively plan/organize work and projectsDemonstrate team building and problem-solving skillsEducationBachelor's Degree - Major: Chemical, Biological, or Clinical Laboratory Science or Medical Technology (Required)Licenses and CertificationsASCP Specialist Certification (Preferred)ASCP Medical Laboratory Scientists (MLS) (Preferred)Clinical Laboratory Scientist (CLS) (Required)Six Sigma Certified Green Belt (Preferred)58062Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
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