Medical Practice Operations Supervisor

What We Provide

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care     
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities 

What You Will Do

• Supervises a team of Visit Operations Associates, including hiring, onboarding, training, and performance management.
• Ensures appropriate staffing and coverage to meet daily operational needs.
• Leads team meetings and fosters a culture of accountability, collaboration, and continuous improvement.
• Coordinate and track monthly Nurse Practitioner (NP) and Medical Assistant (MA) availability.
• Oversees daily scheduling workflows, outreach activities, and provider routing to ensure timely and efficient visit coordination.
• Monitors productivity reports, analyzes trends, and implements corrective actions to address performance or operational issues.
• Develops and implements procedures to maximize operational efficiency and effectiveness.
• Collaborates in setting productivity standards and participates in quality assurance programs for business operations.
• Provides feedback and ensures assigned staff meet established productivity benchmarks.
• Serves as the primary escalation point for operational issues, resolving barriers and communicating with AVP and clinical leadership.
• Collaborates with clinical teams to align visit logistics with provider availability, geographic coverage, and patient needs.
• Participates in strategic planning and special projects to support MCAH program growth and innovation.
• Prepares and analyzes operational reports to support decision-making and performance tracking.
• Ensures compliance with documentation standards, EMR protocols, and patient confidentiality requirements.
• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hirings, promotions, salary actions, and terminations, as appropriate.
• Participates in special projects and performs other duties as assigned.

Education:

• High School Diploma required
• Bachelor's Degree preferred

Work Experience:

• Minimum 3 years of experience in healthcare administration, medical office operations, or scheduling required
• Prior supervisory or team lead experience preferred
• Strong communication, leadership, and organizational skills preferred
• Proficiency in EMR systems and Microsoft Office Suite preferred
• Experience in home-based care or mobile health services preferred