ROLE & RESPONSIBILTIES:
Lead urgent care/occupational medicine center's clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission
Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
Develop and communicate annual center vision and goals
Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the Wellstreet mission
Develop and manage monthly work schedules of administrative and clinical direct reports
ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements
Conduct timely annual performance evaluations and professional development coaching to direct reports
Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures
Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
Partner and collaborate with the marketing and public relations department to develop center-level marketing strategies
Support the Wellstreet vision and mission through active leadership, innovation, collaboration and living the core values
Perform additional responsibilities as assigned
EDUCATIONAL REQUIREMENT & QUALIFICATIONS:
Have at least 3 years of Medical Practice Management experience with a working knowledge of healthcare business office, insurance operations, ICD-9 and CPT.
Experience in urgent care and occupational medicine preferred.
1 year of marketing experience, in healthcare preferred
High School diploma or equivalent