Rochester Eye Care Associates is seeking an experienced Medical Office Specialist to serve as a lead presence within our front desk operations. This role is ideal for a seasoned medical or optical front office professional who is confident in their skills, takes ownership of their work, and can help guide day-to-day front desk workflows. As the Medical Office Specialist, you will be a key point of contact for patients while also serving as a resource for front office processes, accuracy, and efficiency. This position plays an important role in maintaining a smooth patient experience and supporting the overall success of the practice. What We Offer Pay based on experience No weekend hours Paid time off (PTO) and paid holidays Employee health insurance Eyewear benefits Simple IRA with company match Paid training and ongoing support Collaborative, professional team environment , High School Diploma or GED required Prior experience in a medical or optical office required Experience with billing and coding; optical billing experience preferred Strong organizational and multitasking skills Professional, patient-focused demeanor with excellent communication skills Detail-oriented, self-motivated, and dependable Interest in healthcare and patient service excellence , Serve as the primary front desk contact, setting the tone for a professional and welcoming patient experience Manage patient check-in/check-out, scheduling, and phone inquiries with accuracy and efficiency Oversee and support front desk workflows to ensure smooth daily operations Handle administrative tasks including documentation, insurance verification, and billing support Utilize knowledge of medical and/or optical billing and coding to ensure accuracy and compliance Act as a lead resource within the front office, supporting consistency, organization, and best practices Communicate effectively with clinical staff to ensure a seamless patient journey