Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool. Collect all pertinent demographic information, insurance information, and medical information. Utilizes scheduling tools and a referral system to schedule patient appointments. Confirm patient is eligible with insurance plan at the time the appointment is scheduled. Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient's chart. Answer and resolve all incoming calls and requests in a timely and accurate manner. Communicate with supervisor and/or leads about potential patient concerns. Triage and relay necessary messages to appropriate staff members. Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team. Ensure strict confidentiality of all health records and member information. Meets HIPAA guidelines. Other duties assigned.
EDUCATION High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred. Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry. Knowledge of medical terminology and insurance plans.
REQUIREMENTS Excellent organizational skills. Strong customer service skills. Strong background in computers and data entry. Working knowledge of EMR systems
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.