Medical Office Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Medical Office Representative to manage patient coordination and scheduling. The role involves responsibilities such as handling patient records, providing patient-centered care, and supporting operational quality improvement.

Key Responsibilities

• Manage appointments: Schedule, confirm, and revise patient visits; conduct follow-ups for missed appointments.
• Pre-visit planning: Utilize registries and medical records to prepare for patient needs and verify insurance coverage prior to arrival.
• Front-desk reception: Greet patients and caregivers with a professional, team-oriented approach to ensure high-quality service.
• Information management: Accurately gather and process demographic, billing, and referral data in the EHR.
• Data integrity: Maintain confidential patient charts, including the timely scanning and importing of documents.
• Financial transactions: Verify demographic accuracy, identify financial barriers, and collect payments at the time of service.
• Deliver respectful, culturally sensitive care tailored to individual patient values.
• Work with clinical teams to address communication barriers and support holistic patient wellness.
• Handle professional telephone correspondence and ensure accurate messaging between patients and providers.
• Participate in clinic meetings and quality measure initiatives to enhance patient outcomes and satisfaction.
• Ensure work and patient areas remain clean and well-stocked.
• Cross-train for various clerical roles and perform other related duties as assigned to support team operations.

• High School Diploma or GED
• Medical Office Experience
• EMR Knowledge
• Insurance Knowledge
• Ability to perform in a fast-paced environment
• Preferred: EPIC Experience

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.