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Medical Office Rep

CommonSpirit Health

Redding, CA

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JOB DETAILS
SKILLS
Administrative Skills, Automatic Call Distributor (ACD), Calendar Management, Cardiology, Clinical Support, Communication Skills, Customer Support/Service, Demographics, Emerging Technology, Endocrinology, Family Medicine, Health Plan, Healthcare, High School Diploma, Hospital, Insurance, Internal Medicine, Medical Office, Medical Office Administration, Nonprofit, Office Equipment, Operational Support, Orthopedic Surgery, Patient Care, Quality Assurance, Scripting (Scripting Languages), Secondary School, Standards of Care, Thoracic Surgery, Verification Plans
LOCATION
Redding, CA
POSTED
Today
Where You'll Work

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group - North State a service of Dignity Health Medical Foundation is a multi-specialty clinic with eleven locations in Redding and Red Bluff. Along with our local affiliated Dignity Health hospitals (Mercy Medical Center - Mt. Shasta Mercy Medical Center - Redding and St. Elizabeth Community Hospital) we offer an integrated care delivery system that provides high quality compassionate care in family medicine, internal medicine, OB/GYN, cardiology, neuro-interventional, general surgery, endovascular surgery, endocrinology, ENT, colorectal surgery, thoracic surgery and orthopedic surgery including general total joints and spine.

One Community. One Mission. One California

Job Summary and Responsibilities

As a Medical Office Representative at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you'll be the first to greet and prove excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.

Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare.

Some of your daily activities will include:

- Collecting and updating demographics and insurance information
- Verification of health plan eligibility
- Taking complete and accurate messages
- Scheduling mutually acceptable appointment times utilizing an electronic practice management system
- Performing other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines
  • Consistently makes eye contact and smiles.
  • Demonstrates active listening with positive can do attitude.
  • Consistently respectful, concerned, and shows empathy.
  • Uses scripted greeting. "Thank you for choosing Dignity Health Medical Foundation this is (your name) how can I help you"
  • Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
  • Consistently and proactively greets patients when within 3 feet of them.
Job Requirements

Required
  • High School GED or
  • High School Graduate
  • experience with other typesof standard office equipment.
  • None, upon hire
Preferred
  • Six (6) month's experience in an outpatientsetting as a Medical Office Receptionist
  • equivalent amount ofexperience in a high-volume customer service role in another industry/environment;
  • 6 monthsexperience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
  • Experience with multi-line phones/ACD phones


***This position is represented by SEIU United Healthcare Worker

About the Company

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CommonSpirit Health