Medical Office Associate - Mile Square Health Center - Auburn Gresham

Job Title

This position's primary function is ambulatory receptionist duties for all staff, patients and visitors for multidisciplinary locations.

The position includes general reception duties, scheduling, patient registration, monitoring patient flow, and general department duties identified by assigned site to maintain a clean and safe environment.

Duties & Responsibilities:

• Manages patient flow through by registering or visit notification in the Patient Access Management System, arriving patients in the Epic Scheduling System and monitoring how long patients are waiting.
• Reviews insurance eligibility, confirms insurance is active and the appropriate insurance plan is selected in Epic Patient Access Management (PAM).
• Monitors and responds to E-Care Next worklist daily, resolves eligibility discrepancies, provides update to Epic Patient Access Management (PAM).
• Schedules patients using Epic Scheduling System and registers patients using PAM. Includes patient reminder phone calls and follow-up on missed appointments as assigned. Educates and informs patients of UI Health patient portal, registers and/or assists patient with patient portal registration.
• Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process as it relates to medical coverage for scheduled services.
• Provides financial counseling services, including, but not limited to grant funded application assistance, conduct fee assessments and sliding fee scale determinations as appropriate and necessary.
• Informs new patients of institutional and/or unit billing/payment/insurance procedures and guidelines.
• Communicates the cost of services and billing policies to patients; collects co-pays, deductibles, and fee assessments from patients as appropriate and documents/scans/populates collected fees in appropriate software at time of service. Enters charges for services rendered within the prescribed time period.
• Prepares daily receipt log and cash reconciliation sheet at the end of each day; closes out cash register, credit card, and/or other payment receiving systems.
• Monitors work completed and alerts superiors to problems that may occur; provides input to supervisors and/or administration regarding the needed changes in reception area; may assist in the training of individuals at the lower level of this series or other clerical staff.
• Manages initial call intake for MSHC; routes calls and messages to appropriate individuals/departments.
• Responds to complex inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures.
• Participates in orientation of new patients to MSHC; ensures that the patient receives new patient materials and information pertinent to MSHC policies on sliding fee scale, hours of operation, etc.
• Receives, logs, and appropriately routes complaints at the departmental level, including reporting client feedback and suggestions to higher level personnel in the event that a customer service issue cannot be resolved at the incumbent's level.
• Assists in conducting primary research on complaints received.
• Participates in cross-functional continuous quality improvement and corporate compliance teams; consults with related departments to coordinate seamless access to services.
• Conducts inventory and orders supplies; attends all departmental staff meetings, and registration forums.
• Performs other related duties and participates in special projects as assigned.

Minimum Qualifications Required:

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:

• Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
• Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
• Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.