Job Description Summary
To provide constant and efficient operations of the physician medical office. Duties to include scheduling patient registration telephone triage medical records billing and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process patient identification patient check inout cash management and patient appointment scheduling. Position also involves customer service message distribution ancillary scheduling and preparation and referrals management.
Entity
University Medical Associates UMA Only Employees and Financials
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC005160 UMA AMB Community Psychiatry
Pay Rate Type
Hourly
Pay Grade
Health-20
Scheduled Weekly Hours
40
Work Shift
Job Description
Greet patients promptly. Receive accurate and update demographic information on all patients to include insurance and authorizations. Set up patient demographics insurance and case information on computer system. Prepare chart routing slip and any other information needed for patient visit. Schedule appointments and answer incoming calls. Prepare daily schedules. Answer any question relating to patients account.
Up-front collections to patient accounts collect on outstanding patient balances for MUSCP. Perform end of day procedures. Post all personal and mail in payment to accounts. Answer any questions relating to patients accounts. Make referrals as necessary.
Maintain working knowledge of all Managed Care Contracts for MUSCPMUSCPC to include insurance benefits preferred hospitals laboratories and pre authorizations.
Medical Records
Create file prepare and update all medical records information. Assist office with administrative duties to include typing contacting insurance companies researching documents coping of medical records mail request for insurance companies attorneys and any other request. Maintain and follow all correspondence and incoming mail.
Maintain compliance with federal and state regulations and organizational policies.
Other duties as assigned.
Additional Job Description
Education and Work Experience
High School diploma or equivalent education required. One year of customer service experience preferred. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work provide excellent verbal and written communication interact tactfully with customers and establish and maintain effective relationships with others.
Physical Requirements
Continuous requirements are to perform job functions while standing walking and sitting. Ability to bend at the waist kneel climb stairs reach in all directions fully use both hands and legs possess good finger dexterity perform repetitive motions with handswristselbows and shoulders reach in all directions. Maintain 2040 vision corrected see and recognize objects close at hand and at a distance work in a latex safe environment and work indoors. Frequently lift andor carry objects weighing 20 lbs - unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confinedcramped spaces.
If you like working with energetic enthusiastic individuals you will enjoy your career with us
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws andor federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here httpwww.uscis.gove-verifyemployees