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Medical Office Assistant

Mental Health Resource Center

Jacksonville, FL

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JOB DETAILS
SKILLS
Administrative Skills, Advanced Registered Nurse Practitioner (ARNP), Behavioral Health, Calendar Management, Case Management, Child and Youth Services, Community and Social Services, Dental Insurance, Disability Insurance, Emergency Services, Employee Assistance Plan, Flexible Spending Accounts, Health Insurance, Healthcare, High School Diploma, Medical Assistance, Medical Billing, Medical Office Administration, Medical Records, Medications, Microsoft Office, Nonprofit, Outpatient Care, Patient Care, Patient Education, Psychiatry and Mental Health, Registered Nurse (RN), Retirement Plan, Telephone Skills, Time Management, Vision Plan
LOCATION
Jacksonville, FL
POSTED
30+ days ago
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Benefits/Perks
Medical, Dental, and Vision Insurance
Life Insurance
Disability Insurance
403(b) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)


Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary
The Medical Office Assistant is responsible for general office duties that include answering the main switchboard and greeting and assisting all internal and external customers. The Medical Office Assistant also completes medical office duties related to scheduling appointments, verifying information, collecting patient fees, and billing services. 


Responsibilities 
Receptionist Functions:
  • Greets and assists internal and external customers upon entering the facility in a professional manner.
  • Answers the main switchboard in a timely, courteous manner.  Operates switchboard with a minimum of four incoming lines, takes and routes messages properly, and processes all incoming telephone calls for the facility.
Medical Office Assistant Functions:
  • Schedules, reschedules, cancels, and confirms appointments face-to-face and on the telephone for Psychiatrists, Advanced Registered Nurse Practitioners (ARNP), and Clinicians.
  • Checks in all individuals at the front desk and directs them to the appropriate clinical staff to ensure schedule is followed.  Verifies address and phone number of all individuals served at time of check in.
  • Collects fees, writes receipts and records cash receipts.
  • Completes financial duties including verification of insurance on initial visits for new patients and regular visits for existing patients.  Instructs patients on pay scales or fees.
  • Accurately bills the daily service tickets for Psychiatrists, ARNPs, and Clinicians.
  • Makes requests for interpreters as needed
Qualifications
  • In order to be considered, candidates must have a High School diploma or equivalent required; some college or additional technical training preferred.
  • Ability to use a multi-line phone and paging system.
  • Proficiency in Microsoft Office programs and use of the Internet.
  • Proficiency in the MHRC MIS System demonstrated within three months of employment.
  • One year office experience or experience in the healthcare field is preferred.
Position Details
This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm. 

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com


About the Company

M

Mental Health Resource Center

Renaissance Behavioral Health Systems

RBHS functions as a management services organization, providing centralized administrative, finance and accounting, human resources, information technology and quality improvement services to MHRC.  Through its administrative function, RBHS coordinates the programs and services of MHRC to create an integrated, high quality service delivery system.

Mental Health Resource Center

Founded in Jacksonville in May 1977, Mental Health Resource Center, Inc. (MHRC) is a Florida not-for-profit corporation that provides a wide range of behavioral health and social services to the community.  Included in MHRC’s service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including medication management, case management, counseling, supported housing, psychosocial rehabilitation, two programs for the homeless, a therapeutic family program, state hospital liaison services, forensic services, in-jail services, and nine Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Naples, Rockledge, Tampa, and Winter Haven. 

Since 1989, MHRC’s programs have been fully accredited by The Joint Commission.  Inpatient services are licensed by the State of Florida, Agency for Health Care Administration.  MHRC is a certified agency of United Way of Northeast Florida.      

MHRC accepts and directly bills most insurance plans, including Medicaid, Medicare and most private insurance plans.  Individuals who do not have health insurance and cannot afford our standard rates may be eligible for a reduced fee, depending on their income and number of household members.  Some MHRC programs are funded in part by the Florida Department of Children and Families (DCF) and its managing entities, LSF Health Systems, Central Florida Behavioral Health Network, and Central Florida Cares Health System; the federal government; and the City of Jacksonville.

Mission

MHRC helps people improve their well-being and achieve their goals by providing comprehensive behavioral healthcare and social services.

Vision

We view MHRC as a leader in the behavioral health and social services field, and we will continuously strive to provide services of the highest quality and effectiveness.  Our services will be provided in the most appropriate, least restrictive setting and in the most cost-effective manner utilizing caring, professional staff.

Values

At MHRC, the core values reflect what is important to our organization.  These values guide our decisions and actions as we provide services, communicate with one another, and develop relationships within the community:

 

Integrity

We believe in ethical conduct, including honesty, fairness, and sound decision-making.

Compassion

We listen to others openly and respectfully, respond with sensitivity and understanding, and work every day to improve the lives of people in need.

Excellence

We continuously improve our communication, knowledge, and skills to provide services of the highest quality and effectiveness.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
WEBSITE
http://www.mhrcflorida.com/home.html

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