Medical Office Assistant - Fort Worth, TX

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Others may be assigned.

• Greet and assist patients in a courteous and professional manner.
• Answer telephone calls and respond to messages within the same day. 
• Collect and verify patient information, including medical history and insurance details.
• Verify insurance coverage for surgical procedures.
• Work closely with insurance providers to obtain pre-authorizations and verify billing information.
• Collect co-pay, deductible, or other fees due at time of service.
• Provide patients with educational materials regarding general surgery procedures, recovery, and follow-up care.
• Communicate effectively with healthcare providers, patients, and other office staff.
• Collaborate with the surgical team to ensure a coordinated and patient-centered approach to care.
• Maintain accurate and up-to-date patient records in compliance with healthcare regulations.
• Coordinate and schedule appointments for pre/post-operative appointments.
• Coordinate with Surgery Center staff to schedule appointments for general surgery procedures.
• Communicate with patients to ensure understanding of pre-operative instructions and post-operative care.
• Assist physicians by keeping them informed of office and surgery appointments.
• Ensure that necessary documentation and consents are completed prior to procedures.
• Manage phone calls, emails, and other communications related to general surgery inquiries.
• Handle administrative tasks, such as filing, data entry of procedure reports, and maintaining office supplies.
• Collaborate with other medical office staff to ensure seamless workflow.
• Stay informed about relevant healthcare regulations and compliance requirements.
• Adhere to all policies and procedures to maintain a safe and compliant medical office environment.

QUALIFICATIONS

Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent analytical, interpersonal, organizational, and verbal/written communication skills
• Delivery of high-quality customer service and patient attentiveness during office visits.
• Strong listening skills and ability to show compassion for a diverse patient population and their families.
• Ability to effectively present information and respond to questions from other practice groups, insurance groups, patients, or surgery center personnel.
• Detail orientated with ability to manage multiple priorities with varying levels of complexity.
• Proficiency with MS Office applications, cloud-based file sharing, email, and file organization.
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality. Ability to use discretion appropriately and maintain confidentiality.
• Prior experience in insurance verification, preauthorization, and patient billing.
• Ability to read, write and speak English proficiently.

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• High School diploma or GED equivalent
• Valid Texas Driver’s license and reliable transportation.
• Proven experience in a medical office/facility setting.
• Familiarity with insurance verification processes.

Preferred:

• Associates degree or completion of a medical office assistant certification program.
• Healthcare Revenue Cycle Experience
• Knowledge of medical terminology, surgical procedures, and documentation requirements.
• Experience in health education, patient navigation, and/or health clinic patient assistance field
• Bilingual Spanish with English is preferred.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands to operate a computer keyboard, telephone and patient documents.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to remaining seated for periods of time to perform computer-based work, participating in filing activity, light to moderate lifting 20-25 pounds and carrying office supplies (paper reams, mail, etc.)
• Ability to uphold the stress of assisting patients of diverse backgrounds.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position will be based in a healthcare facility and/or office environment.
• The noise level in the work environment is usually low.
• Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
• This is a smoke free workplace in compliance with federal guidelines.
• Position will need to adhere to any immunization, vaccination, or other requirements in place at our client sites in accordance with their policies and procedures.

TRAVEL:

• Local travel to care facilities required.
• Fort Worth Medical District, TX 76104

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.