Medical Office Administrator Assistant

Medical Office Administrator Assistant

Renaissance Behavioral Health (RBH), a leading community mental health provider in northeast Ohio, is excited to announce part-time and full-time openings at our Midtown Cleveland office for an experienced Medical Office Administrator Assistant. This role is crucial for interacting with clients and guests in a healthcare setting, as well as managing administrative tasks for the clinical team.

Responsibilities:

• Serve as the front office support for clients and clinicians, ensuring a welcoming environment.
• Manage client check-in/out processes, including explaining intake forms, collecting payments, and verifying insurance coverage.
• Provide initial assessment paperwork to patients, ensure completeness, and input electronic forms into the EHR system.
• Answer incoming calls, address client inquiries, handle payment-related questions, and process release requests.
• Maintain accuracy of client accounts, including billing details, contact information, and payment collection.
• Assist patients with scheduling and rescheduling appointments, ensuring accuracy in appointment details.
• Audit daily scheduler for appointment accuracy and cleanliness.
• Maintain general office cleanliness and organization, including sorting mail and scanning documents.
• Provide backup support to the Office Lead for pre-appointment processes.
• Perform additional office duties as assigned by the Administrative Manager.

Qualifications:

• Detail-oriented with the ability to multitask effectively in a fast-paced environment.
• Pleasant personality with strong interpersonal skills; team player with professional etiquette.
• Fundamental knowledge of medical office practices, procedures, and electronic medical record (EMR) systems.
• Proficient in phone and computer operations, including basic IT systems and software.
• Excellent verbal and written communication skills.
• Prior experience with HIPAA regulations preferred.
• Ability to work independently and collaboratively within a team.
• Previous experience in a medical office setting required.
• Strong patient service skills and phone etiquette.
• Must be legally authorized to work in the United States.

Benefits:

• Competitive hourly rate.
• Opportunities for both part-time and full-time positions.
• Additional benefits may be available.