Communication Skills, Customer Support/Service, English Language, Healthcare, High School Diploma, Interpersonal Skills, Language Interpreter, Medical Terminology, Multilingual, Team Player, Time Management
Overview:
Performs under the supervision of the Patient Relations Director. Provides timely, thorough, and accurate medical and general interpretation between Non-English speaking patients/families and staff or physicians in a wide variety of settings and specialty areas in adherence with the Standards of Practice and Code of Ethics adopted by the department. Coordinates translation of written documents - both medical and general - into target language(s).
Qualifications:
Required Education:
- GED or High School Diploma
Preferred Education:
Associate's degree in a healthcare field with demonstrated fluency in Foreign Language.
Necessary Skills:
- Must demonstrate fluency both oral and written in English and other Foreign Language (s).
- Knowledge of medical terminology
- Sincerely likes to work with people and interested in helping them
- Must possess strong communication and interpersonal skills
- Ability to handle stressful situations in a professional and courteous manner
- Capable of working with diverse groups of people
Required Licensure/Certifications:
- Completion of the ALTA Medical Language Test at a Fluent Skill Level-10 or higher within 30 days of hire or transfer in the position.
Required Experience:
- 1-2 years of experience in a health care setting with demonstrated fluency in a foreign language -AND - customer service experience
Preferred Experience:
- Two (2) years of customer service experience in a health care related industry.