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Responsibilities • Carry out the duties of the medical interpreter with focus on lesser acute appointments; may help with higher acuity appointments depending on business need. • Receives training and guidance form Medical interpreter II and Medical Interpreter III and Quality Assurance team. • Supports and helps Clinical teams in their duties and responsibilities to increase successful outcomes and patient satisfaction with the hospital. • Monitor self-performance with regards to interpreting skills. • Help provide information on role and limitations of role to both patients and providers to contribute to a successful encounter. • Utilizes terminology glossary created by Medical Interpreter III and Quality Assurance team. • Actively completes training and education developed by Medical Interpreter III and Quality Assurance team. • Document encounters within the Language Services dispatching system. • Utilize on-line computer systems such as Outlook Express, some knowledge of Microsoft Suite is preferred, and usage of Epic as required. • May be asked to help with translations or reviews on ad hoc manner. • May be asked to help with on-call interpreting needs based on business need. • Job may be physically demanding.
Qualifications Fluency in English and foreign language(s) at a Superior, Advanced High, Advance-Mid or Advanced-Low level according to ACTFL http://www.actfl.org/files/public/Guidelinesspeak.pdf. High School degree required.
Additional Qualifications: • High level of customer service and a positive approach. • Familiar with diversity of various cultural and socio-economic backgrounds. • Good interpersonal, organizational, and time-management skills. • Knowledge of computer systems. • Good analytical skills. • Associates or Bachelor degree preferred. • 1-2 years of experience as an interpreter and strong medical vocabulary (including vocabulary of medical specialties, to interpret for our medical specialties clinics) is preferred. • Certification through the Certification Commission for Healthcare Interpreters (CCHI) or The National Board of Certification for Medical Interpreters (NBCMI) is preferred.
Exemption Status Nonexempt
Compensation Detail Experience and tenure may be considered along with internal equity when job offers are extended.; $25.87 - $38.05 / hour
Benefits Eligible No
Schedule Part Time Hours/Pay Period Supplemental/as needed Schedule Details As a Supplemental interpreter there is no scheduled shift or set hours and will be requested by our ISC based on patient and staffing volumes. Supplemental interpreters would be expected to work full-time (Monday-Friday, 8am-5pm) during their roughly eight-week training period.
Weekend Schedule As Needed
International Assignment No
Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the EOE is the Law. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization.
Recruiter Casie Johnson