Medical Insurance Collections Specialist (IN-OFFICE)

Requisition #:216009

Location:Charlotte, NC 28210

Category:Medical Billing/Collections

Salary:$19.00 - $22.00 per hour

Position Details

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

As a Collections Specialist here at Aveanna, you would be responsible for following up with invoices that have been sent to payers but have not yet been paid. You would also be responsible for researching denials and converting them.

We are looking or someone who can confidently reach out to commercial insurance companies, navigate portals, and provide organized, thorough, and ethical work. This role is extremely important to the company, as it ensures we receive the funds needed to stay operating and providing care to our patients!

Must have Medical Collections Experience to be Considered

Why Join Us?

• Equipment Provided
• Fun, Inclusive Work Environment
• Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
• 2 Bonus Days Off ("Fun Day" and "Inclusion Day")
• 6 Paid Holidays
• Supportive Team with Role-Based Training to Aid in Your Success
• Internal Opportunities for Growth
• Interactive Clubs and Engagement Opportunities
• Competitive hourly pay starting at $19.00 per hour + weekly stipend

The Right Fit Is:

• Able to process a minimum of 5 claims per hour
• Able to manage a portfolio of payers, ensuring collections, aging and denials are being processed in a timely fashion
• Comfortable with assisting with billing efforts by eliminating denials and keeping payer rules up to date
• Able to meet daily, monthly and quarterly Collections goals that have been set by management

Onsite Operational Support:

In addition to primary job duties, this role supports branch operations and compliance by:

• Maintaining an organized office environment

• Monitoring enteral formula storage temperatures per safety standards

• Conducting routine safety checks (including fire extinguisher inspections)

• Managing inventory of supplies and equipment

• Maintaining clean and dirty equipment areas per health protocols

• Assisting customers, vendors, and surveyors during visits

Position Qualifications:

• Minimum of 2 years' experience in a call center environment
• Minimum of 1 years' experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
• High-school diploma or GED

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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