Medical Information Specialist

Medical Information Specialist

Glen Burnie, MD

Full Time | 100% On Site

Schedule: Monday through Friday | 8:00 AM – 4:30 PM

Join the Team at Pivotal Health

Pivotal Health is looking for a detail oriented and driven Missing Information Specialist to join our growing healthcare operations team in Glen Burnie, Maryland. This role is ideal for someone who thrives in a fast paced healthcare environment, enjoys problem solving, and takes pride in ensuring patient records and insurance information are accurate and complete.

As a Missing Information Specialist, you will play a critical role in supporting patient care operations by working directly with providers, patients, and medical documentation to resolve missing or incomplete information quickly and efficiently.

What You Will Do:

⭐ Contact providers by phone and fax to obtain missing medical records, diagnosis codes, and required documentation

⭐ Review and analyze medical records for completeness and accuracy

⭐ Verify and obtain insurance information from providers and patients

⭐ Understand and work with diagnosis codes and contraindications

⭐ Maintain accurate documentation and follow up on outstanding items

⭐ Communicate professionally with providers, patients, and internal teams

⭐ Support operational efficiency by ensuring records are processed in a timely manner

What We Are Looking For:

✔ Minimum of 1 year of experience in healthcare, insurance, or a related field

✔ Understanding of medical terminology and medical records

✔ Strong verbal and written communication skills

✔ Excellent organizational and time management abilities

✔ Strong attention to detail and analytical thinking skills

✔ Ability to work independently while also being a collaborative team player

✔ High school diploma or equivalent required

Why Join Pivotal Health?

Stable Monday through Friday schedule

Competitive pay

Opportunity to grow within a rapidly expanding healthcare organization

Collaborative and supportive team environment

Make a direct impact on patient care and healthcare operations

If you are organized, motivated, and ready to build your career in healthcare operations, we would love to hear from you. Apply today and become part of the Pivotal Health team!

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to stand, walk, and sit, talk, and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• The employee is required to use his/her hands to operate office equipment.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.

OSHA Classification System for Evaluation Potential Exposure to Blood Borne Pathogens

This position will involve NO exposure to blood, body fluids, or infectious materials.

STATEMENT OF POLICY

MedBridge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 AFFIRMATIVE ACTION PLAN (AAP)

The affirmative Action Plans for Minorities and Women, Individuals with Disabilities and Protected Veterans are available for inspection, by appointment, with Human Resources during regular business hours upon request.

 REASONABLE ACCOMMODATION

If you are an individual with a disability who may require an accommodation may contact Chad Henderson or at email address mhenderson@medbridgegroup.com, or dial TTY: 711 (Relay).

 EMPLOYMENT ELIGIBILITY

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: MedBridge Healthcare LLC, and its subsidiaries, are dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

Requirements:

✔ Minimum of 1 year of medical collections or medical billing experience

✔ Understanding of medical terminology and insurance payors

✔ Strong critical thinking and problem solving skills

✔ Excellent written and verbal communication skills

✔ Strong organizational and time management abilities

✔ Ability to work independently with minimal supervision

✔ Team player with a positive and professional attitude

✔ Ability to thrive in a fast paced healthcare environment