Medical Imaging Customer Service Representative - Surgical Planning

They will be focused on their individual production efforts to meet team and department production targets; their responsibilities will include, but not be limited to, the following:Create cases to be completed using a proprietary case management systemReview CT scans for conformity to Mako Surgical protocolSegment CT scans using specialized software to create 3D Anatomical Bone Models for use in Robotic SurgeryCreate Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee ReplacementReview CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioningUpload completed pre-plans to field-based personnelDocument all activities according to prescribed methods and proceduresFollow work instructions exactly to deliver consistent output**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.** Medical Imaging Customer Service Representative – Surgical PlanningRequired Education: • High School Diploma or equivalent Preferred Education: • Associate's degree Preferred Certification: • Certifications or related experience in Radiology (CT, X-Ray, MRI) • Certification in Nursing or related field • College-level anatomy course completion Required Skills/Competencies: • Minimum of 2 years' work experience required, or equivalent education • Demonstrated customer service orientation • Demonstrated interpersonal and communication skills • Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment • Language Skills: Proficiency in English (Speaking and reading).

Medical Imaging Customer Service Representative – Surgical PlanningRequired Education: • High School Diploma or equivalent Preferred Education: • Associate's degree Preferred Certification: • Certifications or related experience in Radiology (CT, X-Ray, MRI) • Certification in Nursing or related field • College-level anatomy course completion Required Skills/Competencies: • Minimum of 2 years' work experience required, or equivalent education • Demonstrated customer service orientation • Demonstrated interpersonal and communication skills • Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment • Language Skills: Proficiency in English (Speaking and reading). • Visual requirements: View and distinguish between a variety of colors on a computer screen. • Visual acuity: 20/20 vision with or without the aid of an assistive device (i.e., prescription glasses or contacts) Preferred Skills/Competencies: • Computer skills: Proficiency in Microsoft Office Suite, experience in Salesforce or Materialize MIMICS, knowledge of Adobe PhotoshopPrimary Responsibilities: The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans. They will be focused on their individual production efforts to meet team and department production targets; their responsibilities will include, but not be limited to, the following:Create cases to be completed using a proprietary case management systemReview CT scans for conformity to Mako Surgical protocolSegment CT scans using specialized software to create 3D Anatomical Bone Models for use in Robotic SurgeryCreate Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee ReplacementReview CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioningUpload completed pre-plans to field-based personnelDocument all activities according to prescribed methods and proceduresFollow work instructions exactly to deliver consistent output**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**