Medical Front Office - Patient Service Specialist

Position:Patient Service Specialist

Location: Lake Wales, FL

Type of Employment: Part Time

Schedule: Wednesday/Friday (7:30am to 12:30pm) & Tuesday (1:30pm to 6:30pm)

Compensation: $17-$18/hour (pending experience)

When patients enter our outpatient physical therapy center in Lake Wales, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

We offer benefits which support the financial, work/life and emotional well-being of you and your family members.  Part time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. 

Check out the video below for additional insight into the work of our Patient Service Specialists! 

Responsibilities:

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience

Preferred Qualifications:

• 1 Year Medical Office Experience
• Insurance Verification Experience

Go Anywhere with Us! 1900 centers in 39 states offering internal movement.
Equal Opportunity Employer/including Disabled/Veterans.