Medical Front Office Assistant

Summary

Under the direction of the Front Office Supervisor, the Medical Front Office Assistant is responsible for patient registration/discharge, scheduling, and all non-clinical aspects of the day-to-day operations of the medical practice.

Essential Duties and Responsibilities

• Greet patients and visitors when they arrive at the office and provide them with any necessary paperwork or other information.

• Accurately and efficiently performs registration/discharge process by confirming spelling, accurate demographic information, and insurance information. Maintains and updates patient information in Electronic Health Record (EHR).

• Verify insurance information over the phone when the patient makes the appointment, then again upon patient arrival.

• Accept payment for co-pays and other fees required at the time of check-in and ensure accurate billing.

• Place patient forms in the appropriate place for scanning into the EHR system.

• Answer the multi-line phone system to schedule or confirm appointments or direct calls to the appropriate party.

• Maintain professional and compassionate manner when interacting with patients.

• Ensures that messages taken are accurate and documented in EHR.

• Maintains reception area in a neat and orderly condition.

• Is crossed trained to perform additional office duties.

• Performs other job duties as assigned.

Qualifications/Requirements

• · High school graduate or equivalent required.
• · Graduate of a certified medical office training course preferred.
• · Customer service skills- able to develop good customer relationships with a focus on achieving customer satisfaction.
• · Knowledge of medical terminology, procedures, and diagnosis. 
• · Knowledge of computer and relevant software applications.
• · Working knowledge of healthcare insurance preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal, time management, and organizational skills.
• Adaptability- able to adjust approach to meet changing demands and situations including dealing with diverse people.
• Attention to detail- able to produce accurate and high-quality work through concern for all areas involved.