Medical Front Desk Receptionist

• 2121 Highland Avenue, Knoxville, TN 37916 (3-4 days/wk).
• 9017 Cross Park Drive, S100, Knoxville, TN 37923 (1-2 days/wk).

• Vacation/PTO Leave.
• Sick Leave, Medical Insurance.
• 401k Retirement Plan.
• FSA/HSA options.
• Paid Holidays.
• Supplemental Options (Dental, Vision, Life, Disability, etc.).
• Uniforms.
• CPR Certification.

• Excellent people skills and communication skills with great eye contact and a clear and pleasant voice.
• Neat, well-groomed, professional appearance; body art covered, earrings only preferred.
• Detail-oriented, able to multitask and work in a fast-paced environment.
• Reliable and punctual attendance.
• Strong problem-solving, time management and organizational skills.
• Knowledge of medical terminology, insurance verification and eligibility preferred but not required.
• Strong computer and typing skills; learns quickly; experience with electronic medical records preferred.
• Understanding of confidentiality and handling sensitive patient information.

• Greets, engages, and communicates well with patients and their families while providing an excellent customer service experience.
• Collaborates with clinical staff and other offices to ensure a seamless patient experience.
• Serves in check-in, check-out, and medical record roles.
• Responds to phone inquiries in a timely and professional manner.
• Performs insurance eligibility and benefits verification.
• Appointment scheduling, reminders, and confirmation; assesses schedule for optimal patient flow.
• Maintains accurate and up-to-date demographic and clinical data utilizing EMR and information systems while ensuring confidentiality.
• Collects copays and payments on account.
• Manages office supplies, equipment, and inventory.
• Provides administrative support to management staff as required.
• Maintains an organized and clean reception area.
• Perform other clerical and administrative tasks as needed.

For over 40 years, Allergy & Asthma Affiliates (Drs. Ellenburg, Frazier, Singer, & Ellenburg) has been serving East Tennessee by providing allergy, asthma, and immunology care. As a stable and growing practice, our goal has always been and will remain to deliver high-quality medical services for our patients. We have an excellent culture and family-oriented environment that is made possible by our dedicated physicians and staff.