Benefits:- Dental insurance
- Health insurance
- Paid time off
Job Title: Front Desk Assistant – Dermatology Practice
We are seeking an experienced Front Desk Assistant for a busy dermatology practice. This role is essential to providing excellent patient care by managing front-office operations, ensuring accurate insurance verification, and delivering a welcoming and efficient patient experience.
Qualifications (Required)
- Minimum of 1–2 years of prior medical front desk experience (mandatory)
- Proficiency with Electronic Medical Record (EMR) systems (mandatory)
- Experience in a dermatology or specialty medical practice strongly preferred
- Solid understanding of insurance verification, referrals, and authorizations
- Knowledge of medical terminology
- Excellent communication, customer service, and organizational skills
- Ability to multitask effectively in a fast-paced clinical environment
- Professional demeanor with strong attention to detail
- Ability to maintain HIPAA compliance and patient confidentiality
Key Responsibilities
Patient Check-In
- Greet patients professionally and courteously upon arrival
- Verify patient demographics, insurance information, and identification
- Collect and scan required documentation (insurance cards, photo ID, referrals, authorizations)
- Update patient information accurately in the EMR
- Collect co-pays, deductibles, and outstanding balances
Patient Check-Out
- Schedule follow-up visits, procedures, and referrals
- Provide after-visit instructions and appointment summaries
- Process payments and issue receipts
- Coordinate referrals and prior authorizations as needed
Insurance Verification & Billing Support
- Verify insurance eligibility, benefits, referrals, and authorizations prior to appointments
- Communicate patient financial responsibility clearly and professionally
- Assist with basic insurance and billing inquiries in coordination with billing staff
Scheduling & Phone Management
- Schedule, reschedule, and cancel appointments efficiently
- Manage high-volume incoming calls and patient messages
- Maintain accurate provider schedules and appointment templates
Administrative & Office Support
- Document all patient interactions accurately in the EMR
- Scan, upload, and manage medical records and forms
- Support daily front-office workflow and office organization
- Communicate effectively with providers, medical assistants, and billing teams